Principal Product Designer, AI‑Native Enterprise

Jobs Paloaltonetworks; California; On-site; USD 141,000 - 228,000; Full time

Job summary

Palo Alto Networks seeks a Principal Product Designer to own end-to-end design for AI-native enterprise service management features. You will partner with customers to understand needs and rethink ITSM through an AI-native lens to craft cutting-edge product experiences.

This high-ownership role requires shaping interfaces, guiding the design system, and mentoring peers while aligning with cross-functional teams in a fast-paced, collaborative environment.

Qualifications

• 5+ years of B2B SaaS product design experience.
• An exceptionally high bar for craft and quality, with strong IA and UX thinking evident in your portfolio.
• Experience (or willingness to) build across the full product lifecycle, from ambiguous customer requests to shipped design.
• Strong collaboration and communication skills, with the ability to work effectively with cross‑functional teams and articulate design rationale.
• Challenger mindset that questions assumptions and pulls inspiration from diverse sources to create innovative solutions.

Responsibilities

• Turn ambiguous customer requests into clear product requirements and designs.
• Own the full design process from user research through UI design for key areas.
• Design core workflows and interfaces to configure, monitor, and trust AI agents.
• Partner with product and engineering to shape product direction and roadmap.
• Help establish and evolve Console's design system and principles.
• Collaborate with and mentor other designers as the team grows.

Job description

Palo Alto Networks seeks a Principal Product Designer to own end-to-end design for AI-native enterprise service management features. You will partner with customers to understand needs and rethink ITSM through an AI-native lens to craft cutting-edge product experiences.

This high-ownership role requires shaping interfaces, guiding the design system, and mentoring peers while aligning with cross-functional teams in a fast-paced, collaborative environment.