Principal PM, CRM & Sales Systems — AI-First Leader

Zendesk

Austin, Northern (TX, KY)

Hybrid

USD 183,000 - 275,000

Full time

14 days+

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Job summary

Zendesk in Austin is seeking a Principal Product Manager for CRM & Sales Systems to own the multi-year vision, strategy, and roadmap for our sales technology stack, aligning investments with global revenue goals. You will operate as part of a leadership triad with the CRM Architect and CRM Platform Tech Lead to translate business needs into scalable, AI-enhanced solutions.

The role emphasizes an AI-first mindset, a deep understanding of B2B sales processes, and a relentless focus on reducing

Qualifications

8+ years of Product Management experience with 3+ years in GTM, CRM, or Sales Ops at Principal or Senior level.
AI-first mindset and ability to identify AI opportunities to transform workflows.
Deep understanding of B2B sales, forecasting, and Lead-to-Cash.
Strong collaboration with Architecture and Engineering teams.
User-centric approach focused on reducing admin burden for sales and ops.

Responsibilities

Define vision and multi-year roadmap for CRM and sales systems.
Partner with CRM Architect and CRM Platform Tech Lead to deliver scalable solutions.
Prioritize backlog and balance strategic features with tech debt.
Establish KPIs for adoption, satisfaction, and business impact.
Drive AI-enabled capabilities like copilots and automation into the CRM.