Principal People Operations Specialist - North America

Orix Digi; Buffalo (NY); Hybrid; USD 140,000 - 180,000; Full time

Job summary

Orix Digi is seeking a Principal People Operations Specialist for North America. This full-time hybrid role in New York combines strategic oversight of people operations with policy execution, driving measurable impact across campaigns and delivery systems.

You will own end-to-end initiatives, translate business goals into KPI trees and weekly actions, run structured experiments, and coordinate with cross-functional teams.

Qualifications

• 10+ years of experience in people operations and policy execution.
• Hands-on capability with onboarding systems and performance cycles.
• Strong communication and stakeholder management in cross-functional environments.
• Data-informed decision making with KPI and performance analysis.
• Demonstrated ownership mindset with the ability to execute against deadlines.

Responsibilities

• Own end-to-end delivery for People Operations initiatives, from planning through execution and optimization.
• Translate business goals into KPI trees, sprint priorities, and measurable weekly actions.
• Run structured experiments and document performance learnings for scaling decisions.
• Collaborate with adjacent teams to align creative, technical, and operational dependencies.
• Maintain QA discipline, reporting clarity, and leadership-ready status updates.

Skills

People operations

Policy execution

Stakeholder management

KPI analysis

Data-informed decisions

Job description

People & Culture

Principal People Operations Specialist - North America

Own people operations and policy execution outcomes for North America markets by translating demand signals into measurable pipeline and revenue impact.

Full TimeHybridPrincipalNew York (Hybrid) with North America collaboration

Role Overview

Position scope, strategic mission, and operating context.

Role Mission

Drive reliable execution in people operations and policy execution with clear KPI governance, weekly optimization cycles, and high-quality stakeholder communication.

Business Context

• You will work with cross-functional squads supporting campaigns and delivery systems across North America markets.
• This role contributes to our region-country-city operating model and reinforces commercial accountability.
• You will partner with strategy, delivery, and analytics leads to improve execution quality and speed.

Role Snapshot

• Department: People & Culture
• Employment Type: Full Time
• Work Model: Hybrid
• Primary Location: New York (Hybrid) with North America collaboration

Core Responsibilities

• Own end-to-end delivery for People Operations Specialist initiatives, from planning through execution and optimization.
• Translate business goals into KPI trees, sprint priorities, and measurable weekly actions.
• Run structured experiments and document performance learnings for scaling decisions.
• Collaborate with adjacent teams to align creative, technical, and operational dependencies.
• Maintain QA discipline, reporting clarity, and leadership-ready status updates.

Requirements And Qualifications

Capabilities required to perform the role at a high level.

Required Experience

• 10+ years of experience in people operations and policy execution.
• Hands-on capability with onboarding systems, performance cycles, HR operations.
• Strong communication and stakeholder management in cross-functional environments.
• Data-informed decision making with comfort in KPI and performance analysis.
• Demonstrated ownership mindset with the ability to execute against deadlines.

Preferred Qualifications

• Experience working across multi-country or multi-region delivery environments.
• Track record improving conversion quality, efficiency, or operational reliability.
• Confidence in SOP documentation and process governance.

Hiring Process

Structured selection focused on capability, execution quality, and team fit.

1. Step 1: Application Review Capability evidence and role fit are assessed against clear decision criteria.
2. Step 2: Role and Experience Screening Capability evidence and role fit are assessed against clear decision criteria.
3. Step 3: Practical Assessment Capability evidence and role fit are assessed against clear decision criteria.
4. Step 4: Leadership Interview Capability evidence and role fit are assessed against clear decision criteria.
5. Step 5: Offer and Onboarding Capability evidence and role fit are assessed against clear decision criteria.