Principal Integrations Architect — AI Solutions

ServiceNow; United States; Remote; USD 166,000 - 290,000; Full time

Benefits offered by this job

Health plans

401(k) plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow is seeking a Principal Technical Consultant, Integrations Specialist to act as the functional and technical expert on customer engagements, designing and implementing integrations between ServiceNow and third-party platforms to accelerate business outcomes.

You will lead integration development plans, mentor teams, ensure best practices, and apply AI-enabled features such as Virtual Agent, AI Search, and Task Intelligence to customer solutions.

Qualifications

• Active Security Clearance Required.
• At least 8 years of configuration/development experience for complex integration technologies.
• Maintain at least 2 ServiceNow mainline CIS certifications and CAD certification.

Responsibilities

• Design and implement integrations between ServiceNow and third-party platforms.
• Lead engagement with customers to drive outcomes and adoption of AI-enabled solutions.
• Mentor and lead other developers; ensure best practices and architectures.
• Coordinate with other developers to support project goals and timelines.
• Identify and resolve data/configuration conflicts and architectural issues.

Skills

Security clearance

8+ years experience

Consulting & leadership

JavaScript

ServiceNow integrations

AI/Generative AI concepts

Problem solving

Presentation & reporting

Mentoring

Travel up to 30%

Education

ServiceNow CIS certifications

ServiceNow CAD certification

Tools

Studio IDE

Flow Designer

Automated Test Framework

Delegated Development

Source Control

APIs & Integrations

Job description

ServiceNow is seeking a Principal Technical Consultant, Integrations Specialist to act as the functional and technical expert on customer engagements, designing and implementing integrations between ServiceNow and third-party platforms to accelerate business outcomes.

You will lead integration development plans, mentor teams, ensure best practices, and apply AI-enabled features such as Virtual Agent, AI Search, and Task Intelligence to customer solutions.