Principal, Developer Platform Storytelling & Strategy

Cloudflare, Inc.; New York (NY); On-site; USD 156,000 - 200,000; Full time

Benefits offered by this job

Health insurance

401(k) Retirement Savings Plan

Equity

Flexible PTO

Parental leave

Job summary

Cloudflare is seeking a Principal, Customer Strategy & Storytelling in New York to build and scale customer narratives for the Developer Platform and AI infrastructure. You will translate complex technical breakthroughs into magnetic stories for internal teams and the global ecosystem, establishing scalable storytelling rhythms and success metrics.

You will partner with Marketing to create enablement assets for technical sales and partners, bridge technical wins to enterprise narratives, and

Qualifications

• Customer Experience: 8-10 Years Experience in Customer Success, Customer Strategy, Strategic Account Management, or Customer Marketing.
• Customer Presence. Excellent internal and external relationship building and stakeholder management.
• Program Builder. Demonstrated experience working cross functionally to deliver results.

Responsibilities

• Narrative Creation: Identify and develop compelling customer stories demonstrating how Cloudflare’s Developer Platform delivers transformational, measurable outcomes for startups and enterprises.
• Marketing Partnership: Partner with Marketing to bring customer stories to life through long form content, campaigns, and executive presentations.
• Sales & Partner Enablement: Create enablement assets for technical sales, sellers, and partner networks and support adoption.
• Bridging Audiences: Translate technical wins into narratives for developer communities and enterprise buyers.
• Advocacy & Ecosystem Building: Cultivate relationships with strategic customers and account teams to build a network of customer champions.
• Strategic Insights: Surface customer use cases and trends to inform business strategy.
• Impact & Measurement: Measure program effectiveness through advocacy participation and commercial impact.

Skills

Customer Experience

Customer Presence

Program Builder

Technical Fluency

Storytelling Excellence

Entrepreneurial Mindset

Job description

Cloudflare is seeking a Principal, Customer Strategy & Storytelling in New York to build and scale customer narratives for the Developer Platform and AI infrastructure. You will translate complex technical breakthroughs into magnetic stories for internal teams and the global ecosystem, establishing scalable storytelling rhythms and success metrics.

You will partner with Marketing to create enablement assets for technical sales and partners, bridge technical wins to enterprise narratives, and