Principal, Developer Platform Storytelling & Strategy

WebHosting; Austin, New York, San Francisco (TX, NY, CA); Hybrid; USD 164,000 - 200,000; Full time

Job summary

Cloudflare is hiring a Principal, Customer Strategy & Storytelling to craft compelling customer narratives around the Developer Platform and AI infrastructure. You will translate complex technical breakthroughs into persuasive stories, build scalable storytelling programs, and partner with marketing and sales to accelerate developer-focused growth.

You will establish relationships, measure impact, and scale operations across internal teams and the global ecosystem, shaping Cloudflare’s narrative

Qualifications

• 8-10 years in Customer Success/Strategy/Marketing/Account Management.
• Excellent stakeholder management and relationship-building skills.
• Experience building new programs and processes in fast-growing orgs.
• Strong technical storytelling ability for developer-focused products.

Responsibilities

• Identify and develop compelling customer stories showing platform value.
• Create enablement assets for technical sales and partner networks.
• Bridge technical wins to narratives for developers and executives.
• Cultivate relationships with strategic customers and account teams.
• Surface emerging customer trends to inform strategy.
• Measure program impact via advocacy and storytelling adoption.

Skills

Customer Experience

Customer Presence

Program Builder

Technical Fluency

Storytelling Excellence

Entrepreneurial Mindset

Job description

Cloudflare is hiring a Principal, Customer Strategy & Storytelling to craft compelling customer narratives around the Developer Platform and AI infrastructure. You will translate complex technical breakthroughs into persuasive stories, build scalable storytelling programs, and partner with marketing and sales to accelerate developer-focused growth.

You will establish relationships, measure impact, and scale operations across internal teams and the global ecosystem, shaping Cloudflare’s narrative