Principal Client Services Engineer

Thales; Austin (TX); Hybrid; USD 80,000 - 141,000; Full time

Job summary

A leading company in digital security is seeking a Principal Client Services Engineer in Austin, Texas. This customer-facing role requires providing technical support to software developers and product managers, including troubleshooting and programming. Candidates must have significant technical expertise, particularly in programming languages and networking protocols, along with excellent problem-solving skills.

Benefits

Health, Dental, Vision Insurance

Retirement Savings Plan

Paid Time Off

Employee Assistance Plan

Qualifications

• 5+ years in a technical support role.
• Good working knowledge of networking protocols.
• Ability to work in a fast-paced environment with changing priorities.

Responsibilities

• Provides technical support and diagnoses problems for customers.
• Serves as the primary liaison between company and customer.
• Convey customer feedback to product development staff.

Skills

Technical support

Programming knowledge (C, C++, C#, JAVA, VB.NET)

Networking knowledge

In-depth troubleshooting

Problem-solving

Education

Master or Bachelor Degree in Computer Science

Tools

Microsoft Visual Studio

Datadog

Virtual environments (VMware, AWS, Azure)

Job description

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Location: Austin, United States of America

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Position Summary

Austin, Texas, Hybrid

This is a customer-facing technical support position.

In this role, you will be supporting our customs that are users, software developers and/or product managers, and requires programming support for our products.

This is NOT a PC / Network Technician or IT position.

Key Areas of Responsibility

• Under general direction provides technical support, diagnosing problems, recommending workarounds to Thales Software Monetization customers, answering complex questions on functionality and usage of products, including programming support of API’s and web services via e-mail, the telephone and/or Internet.
• Serves as the primary support liaison between company and customer.
• Convey customer feedback to product development staff.
• Possesses thorough knowledge of company’s Software Monetization products used by our customers.
• Responsible for managing customer expectations and patch deliverables and upgrades.
• It is also necessary to work alongside our Professional Services and Managed Services teams and to understand and support the product customizations and solutions produced by these teams.
• Work into a Product Champion position.
  
  
  

Minimum Qualifications

• Master or Bachelor Degree in Computer Science or equivalent education and experience required. (E.g. MSCS or BSCS).
• 5+ years working in a technical support role, providing technical application support, in-depth troubleshooting and diagnostics to the issues reported by customers/clients. Developing and/or debugging customer’s application code.
• Ability to work in a fast-paced environment with changing priorities, prioritize multiple tasks and work with deadlines is essential.
• Ability to learn and integrate new technologies in a fast-paced environment.
• Good working computer networking knowledge of networking protocols, VPN, and firewall is required
• Good working programming knowledge is required with either C / C++, C#, VB.NET and/or JAVA, other programming languages are a plus. Must be able to write, read and understand program source code.
• Knowledge of building Microsoft Visual Studio projects and debugging.
• In-depth knowledge of Windows and good working knowledge of Linux/UNIX.
• Some knowledge of Datadog.
• Some knowledge of software expectations licensing technologies.
• Knowledge on web servers (Tomcat and IIS), databases (SQL and MySQL) and web services.
• Familiarity with virtual environments (VMware, Microsoft Hyper-V or equivalent) and hosted environments (GCP, AWS and Azure).
  
  
  

If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community!

Why Join Us?

Say HI and learn more about working at Thales click here.

This position will require successfully completing a post-offer background check. Qualified candidates with [a] criminal history will be considered and are not automatically disqualified, consistent with federal law, state law, and local ordinances.

We are an equal opportunity employer, including disability and veteran status. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at [e-mail].

The reference Total Target Compensation(TTC) market range for this position, inclusive of annual base salary and the variable compensation target, is between

Total Target Cash (TTC): 80,879.00 - 109,560.00 - 140,920.00 USD Annual

This reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company make pay decisions as one data point among many. Where a position falls within this range is also dependent on other factors including – but not limited to – the employee’s career path history, competencies, skills and performance, as well as the company’s annual salary budget, the customer’s program requirements, and the company’s internal equity. Thales may offer additional benefits and other compensation, depending on circumstances not related to an applicant’s status protected by local, state, or federal law.

(For Internal candidate, if you need more information, please reach out to your HR Shared Service, 1st Point)

Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following:

• Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance
• Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period
• Company paid holidays and Paid Time Off
• Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program
  
  
  

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Aviation and Aerospace Component Manufacturing and Defense and Space Manufacturing

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