Lead Managed Service Engineer (Pod Leader)

CommandLink; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

Join CommandLink as a Lead Managed Services Engineer where you will lead a team of dedicated engineers in delivering innovative network, security, and unified communication services. This remote position offers the opportunity to shape customer satisfaction through technical expertise and team leadership in a growing SaaS platform recognized for its innovation.

Benefits

Generous Medical, Dental, and Vision coverage

Flexible time off

401k plan

Free DoorDash lunches on Fridays

Qualifications

• 7+ years experience in network engineering, 3+ years in leadership.
• Expertise in SD-WAN, SASE, firewalls (Fortinet, Meraki), routing protocols.
• Proven ability to lead teams and deliver managed services.

Responsibilities

• Lead and mentor a team of engineers, collaborating on solutions.
• Oversee design and implementation of network connectivity solutions.
• Serve as primary technical contact for enterprise clients.

Skills

Leadership

Network Engineering

Customer Service

Technical Troubleshooting

SD-WAN Expertise

SASE Expertise

Education

Bachelor’s degree in Computer Science, Information Technology, or related field

Tools

Network Monitoring Tools

ITSM Platforms

SIEM Systems

Job description

Lead Managed Services Engineer (Pod Leader)

About Command|Link

Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner. Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line.

This is a remote position open to candidates residing in the following states: Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Indiana, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nevada, New Hampshire, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin

About your new role:

You’ll be leading a dedicated team of Command|POD engineers to deliver best in class managed network, security and unified communications services.Your technical expertise will empower you to handle enterprise IT infrastructure design and deployment while directing your team towards ensuring customer satisfaction.

Key Responsibilities:

• Lead and mentor a Command|POD team of 6-10 engineers, fostering technical excellence and collaboration.
• Oversee the design and implementation of SD-WAN, SASE, UCaaS, and network connectivity solutions using technologies from partners like Fortinet, Cato Networks, and Cisco.
• Provide expert-level troubleshooting for complex network, security, and voice issues, ensuring adherence to industry-leading SLAs.
• Serve as the primary technical point of contact for enterprise clients, conducting service reviews and proposing optimization strategies.
• Develop and refine managed services processes, leveraging AI-driven tools and automation for operational efficiency.
• Collaborate with product and engineering teams to enhance the Command|Link SaaS Platform and contribute to new service offerings.
• Train and assist engineers with complex issues, creating procedures and training materials as needed.
• Interface with vendors to resolve support issues and keep customers happy with superior support.

What you'll need for success:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 7+ years of experience in network engineering, with at least 3 years in a leadership role within a managed services or IT outsourcing environment.
• Proven ability to lead diverse technical teams and deliver high-quality managed services for enterprise clients.
• Expertise in SD-WAN, SASE, firewalls (e.g., Fortinet NGFW, Meraki, Versa), routing protocols (BGP, OSPF), and unified communications (e.g., MaxUc).
• Proficiency with network monitoring tools, ITSM platforms, and SIEM systems for proactive management.
• Strong understanding of VoIP, QoS, and contact center technologies.
• Preferred Certifications: Cisco CCNP/CCIE (Enterprise or Security), Fortinet NSE 7, Cato Networks Certified Professional, ITIL Foundation.
• Excellent communication and customer-facing skills, with the ability to build trust and resolve issues effectively.
• Strong organizational skills, attention to detail, and the ability to multi-task in a fast-paced environment.
• Ability to work independently with minimal supervision.

Why you'll love life at Command|Link

Join us at CommandLink, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact?

• Room to grow at a high-growth company
• An environment that celebrates ideas and innovation
• Your work will have a tangible impact
• Generous Medical, Dental, and Vision coverage for full-time employees
• Flexible time off
• 401k to help you save for the future
• Fun events at cool locations
• Free DoorDash lunches on Fridays
• Employee referral bonuses to encourage the addition of great new people to the team

Commandlink hires individuals in a number of geographic regions and the pay ranges listed reflect the cost of labor across these regions. The base pay for this position as displayed at the bottom of the job description is a range based on our lowest geographic region, up to our highest geographic region. Pay is based on location among other factors, such as skill-set, experience, and qualifications held.

The pay range for this role is:

70,000 - 100,000 USD per year (Remote (United States))