Lead Managed Service Engineer (Pod Leader)

CommandLink, LLC; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

CommandLink, LLC is seeking a Lead Managed Services Engineer to guide a team in delivering managed network, security, and unified communications services. In this remote role, you will leverage your technical expertise to design enterprise IT solutions, ensuring high customer satisfaction and collaboration within the team. This position offers significant growth opportunities in a dynamic and innovative environment, where you'll shape impactful services for our clients.

Benefits

Comprehensive medical, dental, and vision coverage

Flexible time off

401(k) options

Fun team events and free lunches on Fridays

Employee referral bonuses

Qualifications

• 7+ years in network engineering, with at least 3 years in leadership.
• Experience delivering enterprise managed services.
• Certifications preferred: Cisco CCNP/CCIE, Fortinet NSE 7.

Responsibilities

• Lead and mentor a team of 6-10 engineers.
• Design and implement SD-WAN, SASE, and network solutions.
• Act as primary technical contact for enterprise clients.

Skills

Leadership

Communication

Customer Service

Organizational Skills

Multitasking

SD-WAN Expertise

SASE Knowledge

Routing Protocols (BGP, OSPF)

Education

Bachelor’s Degree in Computer Science, IT, or related field

Tools

Fortinet NGFW

Cisco

SIEM tools

UCaaS

VoIP technologies

Job description

Lead Managed Services Engineer (Pod Leader)

About Command|Link

Command|Link is a global SaaS platform providing network, voice services, and IT security solutions. We help corporations consolidate their core infrastructure into a single vendor with a proprietary single pane of glass platform. Recognized for our innovation, Command|Link has received numerous awards including SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, and more. We offer scalable IT solutions that address ISP vendor sprawl and IT challenges, enabling our customers to maximize uptime and efficiency.

This is a remote position open to candidates residing in the following states: Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Indiana, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nevada, New Hampshire, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin

About your new role:

You will lead a team of Command|POD engineers to deliver managed network, security, and unified communications services. Your technical expertise will guide enterprise IT infrastructure design, deployment, and customer satisfaction.

Key Responsibilities:

• Lead and mentor a team of 6-10 engineers, fostering technical excellence and collaboration.
• Design and implement SD-WAN, SASE, UCaaS, and network connectivity solutions using technologies from Fortinet, Cato Networks, Cisco, and others.
• Provide advanced troubleshooting for network, security, and voice issues, ensuring industry-leading SLAs.
• Act as the primary technical contact for enterprise clients, conducting service reviews and recommending optimizations.
• Develop and improve managed services processes, utilizing AI tools and automation.
• Collaborate with product and engineering teams to enhance our SaaS platform and develop new services.
• Train engineers on complex issues and create procedural and training materials.
• Coordinate with vendors to resolve support issues and ensure high customer satisfaction.

Qualifications:

• Bachelor’s degree in Computer Science, IT, or related field, or equivalent experience.
• 7+ years in network engineering, with at least 3 years in leadership within managed services or IT outsourcing.
• Proven leadership in technical teams delivering enterprise managed services.
• Expertise in SD-WAN, SASE, firewalls (Fortinet NGFW, Meraki, Versa), routing protocols (BGP, OSPF), and UCaaS.
• Experience with network monitoring, ITSM, and SIEM tools.
• Knowledge of VoIP, QoS, and contact center technologies.
• Certifications: Cisco CCNP/CCIE, Fortinet NSE 7, Cato Networks Certified Professional, ITIL Foundation preferred.
• Excellent communication and customer service skills.
• Strong organizational skills and ability to multitask.
• Ability to work independently with minimal supervision.

Why you'll love working at Command|Link:

• Opportunities for growth in a high-growth company.
• An innovative and idea-friendly environment.
• Impactful work that makes a difference.
• Comprehensive medical, dental, and vision coverage.
• Flexible time off and 401(k) options.
• Fun team events and free lunches on Fridays.
• Employee referral bonuses.

Note: Pay ranges vary by location, with a base salary between $70,000 and $100,000 USD annually for this remote role within the United States.