Principal Client Services Engineer

Thales Group; Austin (TX); Hybrid; USD 80,000 - 110,000; Full time

Job summary

Thales Group is seeking an experienced technical support professional based in Austin, Texas. This role involves supporting users and product managers with programming support, along with managing customer expectations and feedback for software monetization products. Ideal candidates possess strong troubleshooting skills, programming knowledge, and a degree in Computer Science.

Qualifications

• 5+ years in a technical support role with application support.
• Knowledge of programming in C / C++, C#, VB.NET, and/or JAVA.
• Strong knowledge of networking protocols, VPN, and firewalls.

Responsibilities

• Provide technical support for Thales Software Monetization customers.
• Manage customer expectations and recommend solutions.
• Act as primary liaison between the company and customers.

Skills

Troubleshooting

Customer Support

Programming

Networking Knowledge

Education

Master or Bachelor Degree in Computer Science

Tools

Microsoft Visual Studio

SQL

Windows

Linux/UNIX

VMware

AWS

Azure

Job description

Location: Austin, United States of America

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter, and much more. More than 30,000 organizations already rely on us to verify identities, grant access to digital services, analyze information, and encrypt data to make the connected world more secure.

Position Summary

Austin, Texas, Hybrid

This is a customer-facing technical support position.

You will support our users, software developers, and product managers, providing programming support for our products.

This is NOT a PC / Network Technician or IT position.

Key Areas of Responsibility

• Provide technical support, diagnose problems, and recommend workarounds to Thales Software Monetization customers via email, phone, and internet.
• Serve as the primary support liaison between the company and customers.
• Convey customer feedback to product development teams.
• Possess thorough knowledge of company’s Software Monetization products.
• Manage customer expectations, patch deliveries, and upgrades.
• Work alongside Professional Services and Managed Services teams to support product customizations and solutions.
• Develop into a Product Champion role.

Minimum Qualifications

• Master or Bachelor Degree in Computer Science or equivalent.
• 5+ years in a technical support role with application support, troubleshooting, and debugging.
• Ability to work in a fast-paced environment with changing priorities.
• Knowledge of networking protocols, VPN, and firewalls.
• Programming knowledge in C / C++, C#, VB.NET, and/or JAVA.
• Experience with Microsoft Visual Studio and debugging.
• Strong knowledge of Windows and Linux/UNIX.
• Knowledge of web servers (Tomcat, IIS), databases (SQL, MySQL), and web services.
• Familiarity with virtual environments (VMware, Hyper-V) and cloud platforms (GCP, AWS, Azure).

If you’re excited about working with Thales but do not meet all requirements, join our Talent Community!

Why Join Us?

Learn more about working at Thales click here.

#LI-Hybrid

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This position requires a successful background check. Qualified candidates with criminal history will be considered per applicable laws.

We are an equal opportunity employer. All qualified applicants will receive consideration without regard to sex, race, religion, disability, veteran status, age, or other protected characteristics.

If you need accommodation to apply, contact [e-mail].