Principal Clerk

St. Lawrence University

Town of Canton (NY)

On-site

USD 39,000 - 53,000

Full time

14 days+

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Job summary

St. Lawrence University in Canton, NY is seeking a Principal Clerk, Admissions Front Desk/Reception to support the admissions process, including visitor experience management, scheduling, events, and daily operations. This role emphasizes strong communication and teamwork with regular hours 8:00 a.m.

to 4:30 p.m., Monday through Friday, with potential overtime. The successful candidate will have a high school diploma (associate degree or 3 years in a busy office preferred) and proficiency with

Qualifications

High school diploma required; Associate's degree or 3 years in a high-volume office with customer service experience.
Excellent time management and organizational skills; ability to manage multiple responsibilities.
Ability to work independently and as part of a team.
Ability to handle stressful situations in a busy office environment.
Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams).

Responsibilities

Visitor Experience and Reception: welcome visitors, check in, create itineraries, manage records in Slate CRM, prepare packets.
Daily Schedule Support: align calendars, enter visits, coordinate interview coverage, generate daily visit lists.
Events Support: generate registrations, nametags, signage, and event materials; assist with room reservations and catering.
Student Worker Supervision & Support: supervise ambassadors, approve hours, coordinate tours and check-ins.
General Operations Duties: data entry, maintain addresses/records, respond to main admissions lines/emails.
Other duties as assigned: assist with hiring processes and inventory as needed.

Skills

Customer service

Time management

Organization

Independent work

Microsoft Office

Stress management

Adaptability

Education

High school diploma

Associate's degree

Tools

Slate CRM

Job description

Position Information

Position Title

FLSA

FLSA Non-Exempt

Primary Responsibilities

Reporting to the Director of Admissions Information Systems, the Principal Clerk, Admissions Front Desk/Reception will support the work of many aspects of the admissions process at St. Lawrence University, including recruitment, visitor experience management, event support, and daily scheduling. This position will have varied primary duties along with responsibilities shared with other members of the operations team. The position may require overtime work at various points during the year.

The successful candidate will possess strong communication, customer service, organization and time management skills. They will exhibit professionalism, good judgment, knowledge of when to ask clarifying questions, and a desire for continuous improvement in their assigned duties.

Regular hours will be Monday - Friday from 8:00 a.m. to 4:30 p.m. (12-month position). This position will also work closely with the Executive Director of Admissions.

Duties

Visitor Experience and Reception

Maintain a welcoming, inviting lobby environment by keeping the space tidy, organizing materials, and maintaining the hospitality and refreshment station for visitors
Check in visitors, including prospective students and families, alumni, school counselors, and other stakeholders
Create individualized itineraries for visitors who request additional experiences, i.e. meeting with a professor or coach, sitting in on a class, or connecting with a current student
Maintain visit records in Slate CRM , and ensure timely updates of registration status
Create welcome packets, generate welcome letters and nametags, and finalize other preparations for daily campus visitors
Monitor and respond to SMS (text) messages in the Front Desk inbox in Slate CRM
Monitor inventory and order additional supplies for the hospitality area in the main lobby (consumables, paper products, etc.)

Daily Schedule Support

Align the shared admissions calendar with the Slate appointment calendar
Enter all upcoming visits into Slate CRM , including tours, interviews, web interviews, and other events as needed and as determined by the Executive Director of Admissions
Coordinate with admissions counseling staff and senior fellows for interview coverage and flow
Generate daily visit lists for staff and student worker use

Events Support

Generate registration lists, nametags, signage, placards, and other materials for events
Put together welcome bags with information for on-campus events
Assist the Assistant Director for Admissions Events with event creation in Slate CRM
Assist the Assistant Director for Admissions Events with room reservations, catering orders, and other event tasks
Order printed materials, such as event schedules, from Office Services

Student Worker Supervision & Support

Coordinate daily tour assignments for admissions ambassadors and help to monitor their check-in and check-out process throughout the day
Supervise the work of admissions clerical assistants while working at the front desk
Approve hours for admissions ambassadors on a bi-weekly basis for payroll
Work closely with the Ambassador Coordinator team to maintain expectations and enforce standards for the admissions ambassadors, especially during counselor travel

General Operations Duties

Data entry of inquiry cards or walk-in visitor cards, or through phone calls with potential campus visitors
Monitor and resolve issues with bad addresses in Slate
Monitor and resolve duplicate records in Slate
Answer the main admissions line and forward calls appropriately (shared responsibility with operations staff and executive secretary)
Monitor the main admissions email account, forward messages appropriately, and respond to messages as needed (shared responsibility with the operations staff)
Serve as a back-up for admissions material inventory
Serve as a back-up to generate and assemble admission decision packets for admitted students, including printing letters, certificates, and envelopes, and assist with the packaging of decision materials as needed
Assist in the hiring process for Admissions Clerical Assistants (ACAs)

Other duties as assigned

Schedule: Regular hours will be Monday - Friday from 8:00 a.m. to 4:30 p.m. (12-month position).

Minimum Qualifications

High school diploma (or equivalent) required; Associate's Degree in related field or a minimum of three (3) years experience in a high volume office environment with a focus on customer service required
Excellent time management and organizational skills, and the ability to manage multiple responsibilities and prioritize tasks
Ability to work independently and as a member of a team
Ability to handle stressful situations and to work in an active, sometimes noisy office environment
Ability to adapt to changing priorities and to switch tasks on short notice
Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams)

Preferred Qualifications