Admissions Operations Assistant

La Salle University; Philadelphia (Philadelphia County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Retirement plan

Tuition benefits

Paid time off

Job summary

La Salle University in Philadelphia is seeking an Admissions Operations Assistant to serve as the primary administrative contact for the Office of Admissions, supporting the Undergraduate Admissions team. The role manages the reception area, assists visitors, and handles inquiry data across Slate and Banner.

You will work with the Enrollment Management leadership and coordinate with admissions and financial aid teams on a daily basis, including events such as open houses and campus visits.

Qualifications

• Associate degree or equivalent in Admissions or related higher education environment.
• Strong teamwork and collaboration skills with a service mindset.
• Excellent interpersonal skills and ability to communicate with students and families.
• Knowledge of La Salle University's mission and goals.

Responsibilities

• Provide excellent front-facing customer service to students, families, and campus partners.
• Direct visitors to Admissions and Student Financial Services and manage the reception area.
• Process inquiry, application, and campus visit data in Slate and Banner systems.
• Assist with planning and executing major campus events and recruitment activities.
• Answer main Admissions Office phone and email, routing inquiries to the right contact.
• Maintain up-to-date knowledge of undergraduate, graduate, and adult admissions information.
• Ensure compliance with FERPA and protect student privacy.
• Collaborate with team members and other departments to streamline operations.
• Support special events and campus recruitment activities as needed.

Skills

Teamwork

Customer service

Interpersonal skills

Mission-driven

Education

Associate degree or equivalent

Tools

Slate

Ellucian Banner

Job description

Position Overview

Position Title

Position Title Admissions Operations Assistant

Department

Department 522000 - Admissions

Position Type

Position Type Regular

Position Classification

Position Classification Full-Time, 12 months

Grant/Gift Funded (all or a portion)?

Grant/Gift Funded (all or a portion)? No

Posting Number

Posting Number S1485P

Position Summary

The Admissions Operations Assistant serves as the primary administrative point of contact for the Office of Admissions, primarily supporting the Undergraduate Admissions team and acting as the first line of communication for all initial admission inquiries. This role is responsible for managing the reception area, directing visitors to Admission and Student Financial Services, and delivering exceptional service to students, families, and campus partners. Additionally, the position supports administrative tasks, including processing inquiry, application, and campus visit data, and assisting with major campus events as needed.

The Admissions Operations Assistant reports directly to the Assistant Vice President of Undergraduate Admissions and provides support to the Enrollment Management leadership team as necessary.

• Provide excellent front facing customer service and accurate information to visitors, prospective and current students, and their families or other support networks.
• Engage with student tour guides, assisting with planning and scheduling of daily campus visits.
• Support the planning of key recruitment and yield programs (i.e. open house, preview days, Blue and Gold events, etc.).
• Answer the main Admissions Office phone and email, efficiently coordinating responses by responding personally or forwarding inquiries to the appropriate subject matter expert within the division or across campus.
• Maintain an accurate and comprehensive understanding of general admission information for undergraduate, graduate, and adult students and communicate this information clearly to students and families.
• Maintain an accurate and up-to-date understanding of the relationship between admissions and financial aid questions in order to ensure inquiries are handled most efficiently and accurately.
• Correspond with students and their families on a daily basis in regard application status or general inquiries, addressing questions in a timely and professional manner.
• Support data processing within Slate and Banner systems, ensuring accuracy.
• Demonstrate understanding and adherence to FERPA (Family Educational Rights and Privacy Act) regulations, protecting student privacy.
• Collaborate effectively with other team members and departments to streamline operations and support the overall student experience.
• Assist with special events (e.g., open houses, recruitment events) as needed, contributing to successful execution.
• Resolve issues or conflicts with professionalism, aiming for positive outcomes for students and families.

Secondary Responsibilities

• Work collaboratively with other divisional and University-wide departments to enhance the student experience, especially related to on campus recruitment activities.
• Attend recruitment events to support registration and other administrative tasks.
• Perform other related duties as assigned.

# of Direct Reports

# of Direct Reports 0

Required Qualifications

• Associate degree or equivalent combined education and work experience in an Admissions or Financial Aid Office or in a related higher education environment.
• Previous experience successfully working as part of a team.
• Demonstrated strong interpersonal skills, with the ability to communicate effectively and provide outstanding customer service to students, families, and campus partners.
• Knowledge of and commitment to the mission of La Salle University.

Preferred Qualifications

• Previous involvement in developing recruiting and communication strategies.
• Previous experience using Slate and/or Ellucian’s Banner.
• Proficiency in Spanish.

Physical Requirements and/or Unusual Work Hours

• Evening and weekend work will be necessary during peak times and for events.

Special Instructions to Applicant

La Salle University is dedicated to fostering a welcoming and respectful environment where all individuals can thrive. We seek candidates who will contribute to a positive, inclusive, and supportive community, and who are committed to working collaboratively with students, fostering critical thinking, supporting their success, and helping them realize their full potential.

La Salle University offers its eligible employees comprehensive medical and dental plans, employer paid life and disability insurance, retirement benefits, generous paid time off (vacation, sick leave, and holidays), and tuition benefits such as no cost undergraduate and graduate degree programs for its employees (with no wait period) and no cost undergraduate degree programs for its employees’ dependents (after completing the required years of service).

Documents Needed to Apply

Required Documents

• Cover Letter/Letter of Interest
• Resume/Curriculum Vitae

Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * What is the highest level of education you have completed (at the time of application)?
  • GED
  • High School Diploma
  • Associates Degree
  • Bachelor's Degree
  • Master's Degree
  • Doctorate Degree (e.g., PhD, PsyD, JD)
  • None of the above
• * How many years of experience do you have in a related position?
  • None
  • Less than 3 years
  • 3-5 years
  • 6-8 years
  • More than 8 years
• * How did you first hear about this employment opportunity?
  • blackperspective.com
  • disabilitysolutionstalent.org
  • disabledperson.com
  • employdiversity.com
  • hercjobs.org
  • higheredjobs.com
  • hireourheros.com
  • hispanic-today.com
  • indeed.com
  • jofdav.com (Job Opportunities for Disabled Veterans)
  • La Salle Website
  • monster.com
  • Referred by a Current or Former Employee
  • Referred by a Friend or Family Member
  • usmilitarypipeline.com
  • veteransenterprise.com
  • vetjobs.com
  • wib-i.com (Women in Business & Industry)
  • womenforhire.com
  • Other - Academic or Professional Publication
  • Other - Agency or Search Firm Referral
  • Other - Diversity Association/Publication Website
  • Other - Conference or Career Fair
  • Other - Local Newspaper
  • Other - Internet Site Not Listed Above
  • Other - Professional Affiliation/Trade Website
• * If your answer to the above question is "Other", please specify the source below. If this questions does not apply, please enter "N/A".

  (Open Ended Question)

1900 W. Olney Avenue, Philadelphia, PA 19141