Principal, AI Enablement & Change

New York Technology Partners; Chicago (IL); On-site; USD 140,000 - 190,000; Full time

Job summary

New York Technology Partners is seeking a Principal, AI Enablement & Change in Chicago to lead enterprise-wide AI adoption. You will own the AI literacy program, workforce transformation, and organizational change initiatives to ensure AI capabilities are adopted effectively across functions.

The role requires experience in change management, enterprise training, and strong facilitation, with collaboration across business, AI teams, and risk/compliance partners.

Qualifications

• Experience leading organizational change management programs, ideally tied to technology adoption or digital transformation.
• Experience speaking credibly to business and technical audiences about adoption of AI.
• Experience designing and delivering enterprise training or literacy programs.
• Proficiency in developing adoption metrics, reporting frameworks, and executive status communication.
• Strong facilitation skills; capable of leading workshops with diverse stakeholders.

Responsibilities

• Own and evolve the enterprise AI literacy program, ensuring role-appropriate AI training reaches all users and is updated annually.
• Lead the workforce transformation agenda associated with AI adoption, redesigning roles as AI embeds into work processes.
• Design and drive change management programs for AI use cases, coordinating with AI Solutions Leads.
• Identify adoption friction and literacy gaps at the enterprise level to prevent use-case level failures.
• Develop and track adoption metrics and report progress against AI strategy targets.
• Partner with AI Portfolio & Transformation (AIPT) to align enablement with the AI roadmap and use-case throughput.
• Create reusable change management playbooks and communication materials for cross-functional use.
• Act as a liaison between business, AIPT, and AI risk/impact discussions.

Skills

Change management

AI literacy

Training design

Adoption metrics

Facilitation

Executive communication

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Job Title: Principal, AI Enablement & Change

Location: Chicago, IL

Position Type: Full-time

What You’ll Do:

The Principal, AI Enablement & Change owns the organizational adoption of AI — the AI literacy program, the workforce transformation agenda, and the change management that determines whether AI capabilities delivered through the use case pipeline actually get used. This role complements the AI Solutions Leads, who are accountable for adoption within individual use cases, by owning the enterprise-wide dimension of adoption across.

Primary Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.

• Own and evolve enterprise AI literacy program, ensuring role-appropriate AI training reaches all users of AI and at least annually thereafter, consistent with the Artificial Intelligence Policy.
• Lead the workforce transformation agenda associated with AI adoption, partnering with business functions to redesign roles as AI is embedded into how work gets done.
• Design and drive change management programs for individual AI use cases as they move from production into broad adoption, working in coordination with the AI Solutions Leads who own use case delivery.
• Identify and address adoption friction, resistance, and AI literacy gaps at the enterprise level before they surface as recurring, use-case-level failures.
• Develop and track adoption metrics (e.g., embedded/recurrent AI use by role and function) and report progress against AI Strategy adoption targets.
• Partner with AI Portfolio & Transformation (AIPT) to align enablement and change activities with the AI roadmap and the pace of the use case pipeline reaching production.
• Build change management playbooks and communication materials that can be reused across use cases and business functions.
• Serve as a point of connection between the business, AIPT, and AIRE on questions of adoption readiness and organizational impact.

Supervisory Responsibilities:

None at this time. May coordinate cross-functional working sessions and matrixed contributors supporting specific enablement initiatives, without direct reporting authority.

Qualifications:

The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.

• Demonstrated experience leading organizational change management programs, ideally tied to technology adoption or digital transformation.
• Working knowledge of AI/GenAI tools and their practical use in a corporate environment; ability to speak credibly to both business and technical audiences about adoption.
• Experience designing and delivering enterprise training or literacy programs.
• Proficiency in developing adoption metrics, reporting frameworks, and executive-level status communication.
• Strong facilitation skills; ability to run workshops and working sessions across business and technology stakeholders.
• Microsoft Office Suite; familiarity with process/workflow documentation a plus.

Education and/or Experience:

• Bachelor's degree in a relevant field, or equivalent experience.
• 10+ years of experience in change management, organizational transformation, learning & development, or a related discipline.
• Prior experience supporting an enterprise technology rollout (AI, automation, or major systems implementation) strongly preferred.
• Experience operating in a regulated or financial services environment preferred, given role as a Systemically Important Financial Market Utility (SIFMU).