Principal Accounts Specialist

University of Minnesota Twin Cities; Minneapolis (MN); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player seeks a detail-oriented individual to manage insurance claims and patient billing. This role involves processing claims, assisting patients with billing inquiries, and ensuring accuracy in financial information. The ideal candidate will have strong customer service skills, experience in data entry, and a commitment to diversity and inclusion. Join a dynamic team dedicated to providing excellent service in a respectful environment, where your contributions will make a significant impact on patient care and financial processes.

Qualifications

• High School diploma/GED and two years of general accounts transaction experience.
• PC experience with Excel and spreadsheets is required.

Responsibilities

• Process insurance claims and assist patients with billing and insurance matters.
• Monitor reimbursement from third-party payers and follow up on unpaid claims.

Skills

Customer Service

Oral Communication

Written Communication

Data Entry

Education

High School diploma/GED

Business training

Tools

Excel

Spreadsheets

Job description

General Statement of Responsibilities:

Process insurance claims. Assist patients with their billing and insurance matters, answer questions regarding statement balances, claim submissions, and BH policies as they relate to patient accounting. Assist insurance companies with questions relating to submitted claims. Data entry of payments and resolution of processing issues and problems. Review and edit charge and payment posting reports daily.

Detailed Job Responsibilities:

Duties

• Responsible for the accuracy and timeliness of information submitted on insurance claims for reimbursement.
• Monitor and maintain reimbursement from third party payers.
• Perform direct follow up with insurance companies on unpaid claims.
• Respond to insurance company requests for information.
• Maintain accurate patient billing and financial information.
• Post payments and adjustments to individual accounts- insurance and personal payments.
• Compose correspondence and memos responding to patient, third party and internal billing information.
• Determine the need and appropriateness to make financial adjustments on accounts.
• Review all credit balances and determine appropriate refunds.
• Promote a safe, equitable, and respectful environment in which concerns can be addressed effectively.
• Other duties as assigned.

Required Qualifications:

• High School diploma/GED and two years general accounts transaction experience. Training/education may be substituted for up to one year of experience.
• Customer service experience.
• PC experience and working knowledge of Excel and spreadsheets.
• Experience in oral and written communications.
• Demonstrated commitment to promoting a culture that respects and advances diversity and inclusion.

Preferred Qualifications:

• Business training and/or bookkeeping experience in Dental/Dentrix.
• Experience working with individuals from diverse racial, ethnic, and socioeconomic backgrounds.