Principal Account Manager

Vista Equity Partners Management, LLC; Holmdel Township (NJ); Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking a dynamic Account Manager to join their team and drive customer success. In this remote role, you will leverage your expertise in account management to build strong relationships with clients, ensuring their needs are met while achieving retention and growth targets. You will proactively identify opportunities, lead contract renewals, and provide tailored solutions to enhance customer satisfaction. With numerous advancement opportunities available, this position offers a chance to grow within a forward-thinking organization that values talent and fosters professional development. If you are passionate about helping clients succeed and thrive in a collaborative environment, this is the perfect opportunity for you.

Qualifications

• 5+ years of experience in account management or sales in SaaS.
• Proven ability to achieve sales quotas and build customer relationships.

Responsibilities

• Drive new business and manage existing accounts effectively.
• Lead contract renewals and maintain accurate customer data.
• Conduct Executive Business Reviews to understand client needs.

Skills

Account Management

Customer Relationship Management

Sales Experience

Negotiation Skills

Presentation Skills

Tools

Microsoft Office (PowerPoint, Word, Excel)

Job description

At iCIMS, we are helping our clients to build their winning workforce. Our Account Management Team has a key role in helping customers unlock their full potential in their efforts to attract, engage, hire, and advance top talent. In this role, you will maintain the existing business relationship and look to provide additional value, with additional iCIMS solutions. Working closely with customers to fully understand their business strategies, expectations and needs, ensuring renewal of current agreements, expansions, and ensuring overall happiness. Equipped with your knowledge of the iCIMS Talent Cloud, customer success stories, and a strong book of business, you’ll have the support you need to achieve growth and retention quotas. Advancement opportunities are numerous and include Account Executive, Strategic Account Management and leadership opportunities as we grow globally! In this position you will call on accounts with 5,000+ employees in the X region of the United States. This is a remote position that may require travel up to 25%.

Responsibilities

• Proactively solicit and drive new business within assigned accounts.
• Builds, monitors and handles a sales pipeline to ensure consistent achievement of quotas and metrics for assigned accounts.
• Leads the entire contract renewal process, including coordinated efforts with marketing, pre sales, sales management, accounting, services, legal and technical groups.
• Maintains accurate and timely customer, pipeline, and forecast data.
• Through a consultative approach, uncovers customer business issues and crafts value based proposals as a trusted advisor.
• Research target accounts to identify and assess customer needs and effectively links product value, features/benefits to those needs.
• Develops and maintains current product knowledge and can explain the business value of our offerings.
• Prepares presentations, demonstrations, investment summaries, and sales contracts.
• Conducts Executive Business Reviews, to develop a deep understanding of the client’s needs and struggles. Links iCIMS’ products back to key business issues.

Qualifications

• 5+ years of account management, customer relationship management or sales experience in Software-as-a-Service required.
• Shown success in consistently achieving retention and growth sales quotas.
• Demonstrated ability of basic sales acumen and drive to participate in a sales environment with quota responsibilities
• Ability to effectively connect with customers, build relationships, and uncover opportunities with a value based approach.
• Displays negotiation skills and ability to navigate a customer’s internal organization (ex: finance, legal, IT).
• Ability to clearly present material and effectively overcome objections.
• Able to connect with and influence multiples layers within organizations, including Senior Leadership.
• Proficiency with Microsoft Office products such as Powerpoint, Word and Excel.