Principal Account Manager

iCIMS, Inc.; Holmdel Township (NJ); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a motivated Account Manager to join their dynamic team. In this remote role, you will engage with large accounts, ensuring customer satisfaction and driving growth. Your expertise in account management and customer relationship building will be crucial as you navigate complex organizational structures and present tailored solutions. With a focus on innovation and inclusivity, this company offers a supportive environment for personal and professional growth. If you are passionate about fostering strong client relationships and contributing to a winning workforce, this opportunity is for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Tuition Reimbursement

Open Vacation Policy

Paid Holidays

Short and Long Term Disability

Life Insurance

Parental Leave

Qualifications

• 5+ years of experience in account management or sales in SaaS.
• Proven track record in achieving sales quotas and retention.

Responsibilities

• Drive new business within assigned accounts and maintain relationships.
• Lead contract renewal processes and develop value-based proposals.

Skills

Account Management

Customer Relationship Management

Sales Experience

Negotiation Skills

Presentation Skills

Tools

Salesforce

Microsoft PowerPoint

Microsoft Word

Microsoft Excel

Job description

Job Overview

At iCIMS, we are helping our clients to build their winning workforce. Our Account Management Team has a key role in helping customers unlock their full potential in their efforts to attract, engage, hire, and advance top talent. In this role, you will maintain the existing business relationship and look to provide additional value, with additional iCIMS solutions. Working closely with customers to fully understand their business strategies, expectations and needs, ensuring renewal of current agreements, expansions, and ensuring overall happiness. Equipped with your knowledge of the iCIMS Talent Cloud, customer success stories, and a strong book of business, you’ll have the support you need to achieve growth and retention quotas. Advancement opportunities are numerous and include Account Executive, Strategic Account Management and leadership opportunities as we grow globally! In this position you will call on accounts with 5,000+ employees in the X region of the United States. This is a remote position that may require travel up to 25%.

About Us

When you joiniCIMS,you join the teamhelpingglobal companies transform business and the world through the power of talent.Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile.As the Talent Cloud company,we empowertheseorganizations to attract, engage, hire, and advance the right talent.We’re passionate about helping companies build a diverse, winning workforceand about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.

Responsibilities

• Proactively solicit and drive new business within assigned accounts.
• Builds, monitors and handles a sales pipeline to ensure consistent achievement of quotas and metrics for assigned accounts.
• Leads the entire contract renewal process, including coordinated efforts with marketing, pre sales, sales management, accounting, services, legal and technical groups.
• Maintains accurate and timely customer, pipeline, and forecast data.
• Through a consultative approach, uncovers customer business issues and crafts value based proposals as a trusted advisor.
• Research target accounts to identify and assess customer needs and effectively links product value, features/benefits to those needs.
• Develops and maintains current product knowledge and can explain the business value of our offerings.
• Prepares presentations, demonstrations, investment summaries, and sales contracts.
• Conducts Executive Business Reviews, to develop a deep understanding of the client’s needs and struggles. Links iCIMS’ products back to key business issues.

Qualifications

• 5+ years of account management, customer relationship management or sales experience in Software-as-a-Service required.
• Shown success in consistently achieving retention and growth sales quotas.
• Demonstrated ability of basic sales acumen and drive to participate in a sales environment with quota responsibilities
• Ability to effectively connect with customers, build relationships, and uncover opportunities with a value based approach.
• Displays negotiation skills and ability to navigate a customer’s internal organization (ex: finance, legal, IT).
• Ability to clearly present material and effectively overcome objections.
• Able to connect with and influence multiples layers within organizations, including Senior Leadership.
• Proficiency with Microsoft Office products such as Powerpoint, Word and Excel.

Preferred

• Experience with Salesforce
• Experience with 360 degree selling methodology
• Experience in the HR services / technology industry

EEO Statement

iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS.

We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at [e-mail].

Compensation and Benefits

The target total compensation for this role will be based upon experience.

Competitive health and wellness benefits include medical, dental, vision, 401(k), dependent care, short term and long term disability, life and AD&D insurance, bonding and parental leave, mindfulness resources, an open vacation policy, sick days, paid holidays, quiet hours each workday, and tuition reimbursement. Benefits and eligibility may vary by location, role, and tenure. Learn more here: https://careers.icims.com/benefits