Principal Account Manager

TeleTech Holdings, Inc.; Colorado; Remote; USD 60,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Senior Account Manager, where you will be the key technology liaison for clients. This role involves managing client programs, ensuring technology solutions meet their needs, and leading assessments to identify innovative improvements. With a strong emphasis on client interaction and technology management, you will play a crucial role in enhancing operational effectiveness. The company values a diverse workforce and offers a supportive environment where your contributions can make a significant impact. If you are passionate about technology and client success, this opportunity is perfect for you.

Benefits

Annual incentive program

Medical, dental, and vision insurance

Tax-advantaged healthcare accounts

Financial and income protection benefits

Paid time off (PTO)

Tuition reimbursement

Access to free online courses

Qualifications

• 2-3 years of IT experience with a focus on account management.
• Strong understanding of network protocols and troubleshooting.

Responsibilities

• Act as primary technology contact for clients and manage client programs.
• Ensure all technology aspects meet contractual specifications.

Skills

Account Management

Client Interaction

Information Technology

Troubleshooting Techniques

Organizational Skills

Education

Bachelor's degree in Computer Science

Microsoft Certified Product Specialist (MCPS)

Microsoft Certified Engineer (MSCE)

Tools

Network Protocols

Desktop Operating Systems

Job description

Job Description - Senior Account Manager (0427B)

Senior Account Manager

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Principal, Technical Account Management working Remote in the United States, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all!

What you’ll be doing:

1. You are the primary point of contact to TTEC technology for both our internal and external clients during the lifecycle of a client program and will be assigned from one to three client programs (depending on the size of the program and the technology support needs).
2. You are responsible for the successful management of the programs as well as end-to-end technology including but not limited to desktops, network infrastructure, servers, applications and reports as well as responsible for all communications to the client about all technology issues, changes, and innovation initiatives.

During a Typical Day, You’ll

1. Primary technology point of contact for operations, sales, and external clients for their program.
2. Partner with the client leadership to execute client technology strategy.
3. Participates closely with the management teams of TTEC 's Operations and other business owners to ensure quality customer support.
4. Will quickly gain an understanding of the operations (types of business, ops KPI’s, etc) of the program as well as all aspects of TTEC technology (infrastructure, network, and applications) so as to support the customer base.
5. Will have responsibility of ensuring that all aspects of technology for the program are within contractual specifications as well as that all aspects of technology are in full working order for their client's program.
6. Stays abreast of recent technology initiatives at TTEC to identify improvement opportunities for their program.
7. Lead client program assessments to identify innovative technology solutions to increase operational effectiveness.

What You Bring to the Role

1. 2-3 years Information Technology Experience
2. Experience working in Account Management with heavy client interaction
3. 2-3 years’ experience in a call center environment
4. Thorough knowledge of network protocols and operation, desktop operating systems and capabilities, and troubleshooting techniques.
5. Prefer certifiable technical skills. Acceptable certifications include but are not limited to associate or bachelor’s degree in computer science, Microsoft Certified Product Specialist (MCPS), Microsoft Certified Engineer (MSCE).
6. Candidate must be highly organized and efficient with a strong ability to learn quickly and self-motivated.
7. Must have a completed end-to-end understanding of the program’s specific technology – infrastructure and applications (desktop to datacenter).

What You Can Expect

1. An annual incentive program
2. Medical, dental, and vision
3. Tax-advantaged healthcare accounts
4. Financial and income protection benefits
5. Paid time off (PTO) and wellness time off
6. Tuition reimbursement and access to thousands of free online courses

The anticipated range is $60-70,000. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.