Primary Care Patient Scheduler

NKC Health; North Kansas City (MO); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Comprehensive benefits

Employer matched retirement plan

Competitive wages

Paid time off

Six paid holidays

Educational assistance

Day shift schedules

Job summary

NKC Health Call Center is seeking a friendly, detail‑oriented Primary Care Patient Scheduler to coordinate outpatient visits across NKC Health Medical Group clinics. You will answer calls, schedule appointments in the EMR, and verify patient information with care and accuracy.

The role requires strong customer service, typing, and communication skills, with a typical daytime schedule, Monday–Friday, 8am–4:30pm, and occasional outside-hours support to serve patients.

Qualifications

• High School diploma or GED equivalent.
• Minimum one year of experience in a physician office setting preferred.
• Excellent customer service skills and phone etiquette.
• Typing/keyboard skills required.
• Excellent written and verbal communication skills, ability to multi-task in a fast-paced environment.
• Basic office skills, critical thinking, detail oriented.
• Medical terminology knowledge preferred.

Responsibilities

• Efficiently using a high attention to detail.
• Handles scheduling needs for patient appointments by answering calls in a timely and courteous manner, returning calls for scheduling concerns, and assisting other schedulers in managing calls.
• Searching for patients using two identifiers to reduce errors and avoid duplicates.
• Completes eligibility verification and registration accurately and timely.
• Collects patient payments or co-pays.
• Ensures all demographic and insurance information is correctly entered in the system.
• Initiates new patient setups in the EMR system and schedules interpreter appointments as needed.
• Informs patients of required preparations or instructions prior to appointment and confirms check-in time and location.
• Performs all other duties as assigned.

Skills

Customer service

Phone etiquette

Typing

Communication skills

Multi-tasking

Attention to detail

Medical terminology

Education

High School diploma or GED

Tools

EMR system

Job description

Here at NKC Health our mission is to empower hope and healing in every life we touch. Whether you are serving patients at a primary care clinic, specialty clinic, or in a support capacity, every team member works together to complete this mission.

NKC Health Call Center team is hiring a Primary Care Patient Scheduler! If you’re looking for a great opportunity to impact our communities, join our NKC Health team!

Why NKC Health Medical Group?

• Comprehensive Benefits (Medical, Dental, Vision, Life, FSA)
• Employer matched retirement plan
• Competitive wages
• Paid time off for personal/vacation/sick
• Six paid holidays per year
• Educational assistance
• Day shift schedules

What are the typical hours on the job?

The hours of operation for the Call Center team are Monday-Friday, 8am-4:30pm. Your primary schedule will be during those hours, with periodic need to work outside your schedule to serve our patients.

What does a Primary Care Patient Scheduler do?

Under the direction of management, the Primary Care Patient Scheduler is responsible for centrally coordinating out-patient physician office visits and assures accurate processing of appointments for NKC Health Medical Group Outpatient Clinics. Responsibilities include answering incoming phone calls in a timely manner, directing calls as needed and scheduling patient appointments using the EMR system while utilizing a high attention to detail.

What does a typical day on the job look like?

• Efficiently using a high attention to detail
• Handles the scheduling needs for patient appointments by answering incoming calls in a timely and courteous manner, returning patient calls for scheduling concerns, and assisting other schedulers in managing incoming calls
• Searching for patients using two patient identifiers to reduce errors and to avoid creating duplicate accounts
• Completes eligibility verification and registration process accurately and in a timely manner
• Collects patient payments or co-pays
• Ensures all demographic and insurance information is correctly entered into the system.
• Initiates new patient setups in EMR system and schedules interpreter appointments as necessary to assist patients during visit
• Informs the patient or patient representative of any required preparations or instructions prior to appointment as well as confirming the correct check in time and location
• Performs all other duties as assigned

What are the requirements for the job?

• High School diploma or GED equivalent
• Minimum one year of experience, in a physician office setting preferred.
• Excellent customer service skills and phone etiquette
• Typing/keyboarding skills required
• Excellent written and verbal communication skills, ability to multi-task and work in fast paced environment
• Basic office skills, critical thinking, detail oriented
• Medical terminology knowledge preferred

Our North Star

Here at NKC Health, we believe in care empowered. Our actions are the concrete things we do to differentiate ourselves: we lead with heart, we always move forward, and we connect to more.

NKC Health is an Equal Opportunity Employer and values diversity in our organization. We do not discriminate against any applicant for employment or employee on the basis of race, color, religion, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.