Patient Services Supervisor

NKC Health; Kansas City (MO); Presencial; USD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive Benefits (Medical,Dental

Vision, Life, FSA

Employer matched retirement plan

Competitive wages

Paid time off

Six paid holidays

Educational assistance

Day shift schedules

Descripción de la vacante

NKC Health is hiring a Patient Services Supervisor to oversee the patient services staff and daily clinic operations. You will ensure efficient scheduling, data accuracy, and adherence to NKC Health guidelines.

The role requires a high school diploma or GED, at least 3 years in a medical office with supervisory experience, and strong communication skills to support patient care and team performance.

Formación

• Excellent interpersonal and verbal and written communication skills.
• Experience in medical office settings and supervision preferred.
• Knowledge of insurance plans and medical terminology.

Responsabilidades

• Supervise the patient services staff and align operations with NKC Health guidelines.
• Oversee daily operations, scheduling, and data-entry/data-entry edits per procedures.
• Recruiting, onboarding, mentoring, and performance management of staff.
• Oversee referral processes and assist with patient service duties as needed.

Conocimientos

Interpersonal communication

Verbal communication

Written communication

Educación

High school diploma or GED

Descripción del empleo

Summary

Here at NKC Health our mission is to empower hope and healing in every life we touch. Whether you are serving patients at a primary care clinic, specialty clinic, or in a support capacity, every team member works together to complete this mission.

NKC Health Primary Care - NKC clinic is hiring a Patient Services Supervisor! If you’re looking for a great opportunity to impact our communities, join our NKC Health team!

Why NKC Health Medical Group?

• Comprehensive Benefits (Medical, Dental, Vision, Life, FSA)
• Employer matched retirement plan
• Competitive wages
• Paid time off for personal/vacation/sick
• Six paid holidays per year
• Educational assistance
• Day shift schedules

What does a Patient Services Supervisor do?

This position is responsible for supervising the patient services staff within the practice and oversees the daily operations and outcomes of the staff by aligning team members with NKC Health guidelines and ensuring standard procedures and operations are executed efficiently.

What does a typical day on the job look like?

• Monitoring Patient Service Representatives’performance levels to ensure staff schedules appointments efficiently to meet provider and patient expectations while maximizing volume. Participates in and initiates process improvements.
• Planning, organizing and supervising workflow to ensure maximum physician scheduling and monitors patient service representatives productivity to ensure standards are met.
• Ensuring internal standards, guidelines and procedures are in place to achieve/maintain high customer service and performance levels. Ensures patient service representative team follows system protocols for data entry edits and corrections. Oversees the patient rescheduling process.
• Participating in talent life cycle management, including recruiting, hiring, onboarding, orientation, mentoring, development, engagement, retention, performance management and time keeping.
• Overseeing the incoming and/or outgoing referral process and fills in when necessary. Performs medical records and patient service representative duties when necessary. Assists patient service representatives with customer contacts requiring supervisory interventions.

What are the requirements for the job?

• High school diploma or GED
• Minimum 3 years experience in medical office setting. Supervisory or leadership experience preferred.
• Working knowledge of insurance plans and knowledge of medical terminology.
• Excellent interpersonal and verbal and written communication skills, with a strong service mentality.

Our North Star:

Here at NKC Health, we believe in care empowered. Our actions are the concrete things we do to differentiate ourselves: we lead with heart, we always move forward, and we connect to more.

NKC Health is an Equal Opportunity Employer and values diversity in our organization. We do not discriminate against any applicant for employment or employee on the basis of race, color, religion, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.