Patient Service Rep (Mh)

NKC Health; North Kansas City (MO); Presencial; USD 22.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

Retirement plan

Competitive wages

Paid time off

Six paid holidays per year

Educational assistance

Day shifts

Descripción de la vacante

NKC Health is hiring a Patient Service Representative to join our North Kansas City team. You will perform front office duties, focusing on customer service and billing accuracy to support patient experience and care delivery.

Responsibilities include patient registration, eligibility verification, co-pay collection, appointment scheduling, and secure handling of medical records in a HIPAA-compliant manner. Prior healthcare exposure is preferred.

Formación

• High School diploma or GED required.
• Two years of experience in a physician’s office or healthcare setting.
• Customer service skills with a patient-focused approach.
• Basic office skills and data entry accuracy.
• CPT and ICD coding experience is a plus.

Responsabilidades

• Register patients and verify eligibility accurately and promptly.
• Provide courteous customer service in person and over the phone.
• Inform patients of co-pays and balances, and record payments.
• Schedule follow-up appointments and coordinate medical records in a HIPAA-compliant manner.
• Use two patient identifiers to locate records and avoid duplicates.

Conocimientos

Healthcare experience

Customer service

Office skills

CPT/ICD coding (nice to have)

Educación

High School diploma or GED equivalent

Descripción del empleo

Here at NKC Health our mission is to empower hope and healing in every life we touch. Whether you are serving patients at a primary care clinic, specialty clinic, or in a support capacity, every team member works together to complete this mission.

NKC Health Total Weight Loss Center is hiring a Patient Service Representative! If you’re looking for a great opportunity to impact our communities, join our NKC Health team!

Why NKC Health Medical Group?

• Comprehensive Benefits (Medical, Dental, Vision, Life, FSA)
• Employer matched retirement plan
• Competitive wages
• Paid time off for personal/vacation/sick
• Six paid holidays per year
• Educational assistance
• Day shift schedules

What does a Patient Service Representative do?

As a patient service representative, you will perform front office duties, focusing on customer service and billing accuracy and efficiency.

What does a typical day on the job look like?

• Completes patient registration and eligibility verification accurately and in a timely manner.
• Demonstrates positive customer service attitude in person and on the telephone.
• Informs patients of their co-pay/deductible responsibility, collects co-payments and patient balances and records payments accurately. Checks patients out and assists patients with scheduling follow up appointments. Coordinates receipt and transfer of patient medical records in a HIPAA-compliant manner.
• Schedules appointments efficiently to meet provider and patient expectations. Searches for patients using two patient identifiers to reduce errors and to avoid creating duplicate accounts.
• Demonstrates positive customer service attitude in person and on the telephone.
• Demonstrates professionalism by articulating and demonstrating professional behavior, accepting responsibility and accountability for actions, adhering to policies and procedures, demonstrating leadership supporting NKC Health initiatives.

What are the requirements for the job?

• High School diploma or GED equivalent
• Two years of experience in a physician’s office or healthcare setting
• Customer service skills
• Basic office skills
• CPT and diagnosis coding experience is a plus

Our North Star

Here at NKC Health, we believe in care empowered. Our actions are the concrete things we do to differentiate ourselves: we lead with heart, we always move forward, and we connect to more.

NKC Health is an Equal Opportunity Employer and values diversity in our organization. We do not discriminate against any applicant for employment or employee on the basis of race, color, religion, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.