Patient Service Rep (Mh)

NKC Health; Kansas City (MO); Hybride; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Comprehensive Benefits (Medical, Denti

Employer matched retirement plan

Competitive wages

Paid time off

Six paid holidays

Educational assistance

Day shift schedules

Résumé du poste

NKC Health Briarcliff clinic is seeking a Patient Service Representative to handle front office duties, focusing on customer service and billing accuracy. The role includes patient registration, eligibility verification, collecting co-pays and balances, and scheduling follow-ups.

Hours are typically 7:30am-5pm on weekdays, with occasional need to work outside these hours to serve patients. An Equal Opportunity Employer with comprehensive benefits awaits.

Qualifications

• High School diploma or GED required.
• Two years of experience in a physician’s office or healthcare setting.
• Customer service skills.
• Basic office skills.
• CPT and diagnosis coding experience is a plus.

Responsabilités

• Complete patient registration and eligibility verification.
• Provide excellent customer service in person and on the phone.
• Explain co-pays and balances; collect payments; schedule follow-ups.
• Coordinate transfer of patient medical records in a HIPAA-compliant manner.
• Schedule appointments efficiently to meet provider and patient expectations.

Connaissances

Customer service

Basic office skills

Formation

High School diploma or GED

Outils

CPT & diagnosis coding

Description du poste

Summary

Here at NKC Health our mission is to empower hope and healing in every life we touch. Whether you are serving patients at a primary care clinic, specialty clinic, or in a support capacity, every team member works together to complete this mission.

NKC Health Primary Care - Briarcliff clinic is hiring a Patient Service Representative! If you’re looking for a great opportunity to impact our communities, join our NKC Health team!

Why NKC Health Medical Group?

• Comprehensive Benefits (Medical, Dental, Vision, Life, FSA)
• Employer matched retirement plan
• Competitive wages
• Paid time off for personal/vacation/sick
• Six paid holidays per year
• Educational assistance
• Day shift schedules

What are the typical hours on the job?

The hours of operation for the Briarcliff clinic are Monday-Friday, 7:30am-5pm. Your primary schedule will be during those hours, with periodic need to work outside your schedule to serve our patients.

What does a Patient Service Representative do?

As a patient service representative, you will perform front office duties, focusing on customer service and billing accuracy and efficiency.

What does a typical day on the job look like?

• Completes patient registration and eligibility verification accurately and in a timely manner.
• Demonstrates positive customer service attitude in person and on the telephone.
• Informs patients of their co-pay/deductible responsibility, collects co-payments and patient balances and records payments accurately. Checks patients out and assists patients with scheduling follow up appointments. Coordinates receipt and transfer of patient medical records in a HIPAA-compliant manner.

• Schedules appointments efficiently to meet provider and patient expectations. Searches for patients using two patient identifiers to reduce errors and to avoid creating duplicate accounts.
• Demonstrates positive customer service attitude in person and on the telephone.
• Demonstrates professionalism by articulating and demonstrating professional behavior, accepting responsibility and accountability for actions, adhering to policies and procedures, demonstrating leadership supportingNKC Health initiatives.

What are the requirements for the job?

• High School diploma or GED equivalent
• Two years of experience in a physician’s office or healthcare setting
• Customer service skills
• Basic office skills
• CPT and diagnosis coding experience is a plus

Our North Star:

Here at NKC Health, we believe in care empowered. Our actions are the concrete things we do to differentiate ourselves: we lead with heart, we always move forward, and we connect to more.

NKC Health is an Equal Opportunity Employer and values diversity in our organization. We do not discriminate against any applicant for employment or employee on the basis of race, color, religion, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.