Primary Care Patient Access Specialist

AdventHealth; Aurora (CO); On-site; USD 27,000 - 44,000; Full time

Benefits offered by this job

Benefits from Day One

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks 100% Paid Parental Leave

Job summary

AdventHealth in Aurora, CO is seeking a Front Desk/Patient Access representative to handle calls, collect patient data, and assist with registrations and billing. The role supports seamless patient flow and coordination with clinical teams.

Strong attention to accuracy and customer service is essential. The position requires a high school diploma (or equivalent) with preferred Associate degree in health services administration, and prior experience with medical terminology and coding.

Qualifications

• 1+ year in customer services and medical office with medical terminology, coding, charge entry and payment collection (preferred).
• Associate degree or higher in health services/related field preferred.

Responsibilities

• Answer incoming phone calls and direct accordingly.
• Welcome patients and verify/update demographics, insurance, and billing information.
• Register patients for services and ensure accurate data to maximize reimbursement.
• Ensure clear and thorough assessments of eligibility and benefits to support post-care needs.
• Maintain open communication with clinical partners to enhance patient experiences.

Skills

Customer service

Medical terminology

Billing & payments

Phone etiquette

Education

Associate degree in Health Services Administration

High school diploma or equivalent

Tools

CHAA certification

Job description

AdventHealth in Aurora, CO is seeking a Front Desk/Patient Access representative to handle calls, collect patient data, and assist with registrations and billing. The role supports seamless patient flow and coordination with clinical teams.

Strong attention to accuracy and customer service is essential. The position requires a high school diploma (or equivalent) with preferred Associate degree in health services administration, and prior experience with medical terminology and coding.