Primary Care Operations Leader

Beth Israel Lahey Health; Gloucester (MA); On-site; USD 62,400 - 99,840; Full time

Job summary

Beth Israel Lahey Health is seeking a Primary Care Practice Manager to oversee day-to-day operations of a high-volume multi-provider clinic in Gloucester, MA. Reporting to the Director of Site Operations, you will manage budgets, staffing, payroll and performance evaluations to ensure outstanding patient care.

You will collaborate with clinical leaders to optimize workflows, support office staff, and maintain compliance with policies while fostering a collaborative, diverse culture across the

Qualifications

• Bachelor’s or advanced degree preferred.
• Demonstrated management skills.
• Two years leadership experience in a physician office.
• Strong knowledge of electronic medical record systems.
• Strong computer skills.
• Knowledge of third party billing and coding requirements.

Responsibilities

• Follow corporate and practice policies and procedures.
• Work with Director, Site Operations/Practice Administrator to develop annual budgets and demonstrate cost effectiveness during budget preparation.
• Accurately executes established payroll procedures, including time cards and timekeeping systems utilization.
• Respond to patient inquiries.
• Coordinate maintenance, repair and cleaning of the practice. Monitor professional physical appearance of building and office space and address if deficient.
• Supervise work performance of the staff to ensure adherence to established standards.
• Review work performance and make decisions for pay increases, promotions, transfers and other human resource actions.
• Train new staff regarding department policies and procedures.
• Orient colleagues that are new to area or new to the performance of specific tasks.
• Establish work schedules and assign staff to specified areas of the department.
• Counsel, discipline and recommend discharge as necessary. Determine if retraining is necessary.
• Communicate with Director of Practice Operations or Practice Manager on a regular basis to evaluate practice operations.
• Act as a liaison between support staff and providers.
• Monitor and address staffing issues to insure appropriate coverage to support patient flow.
• Develop and monitor provider weekly schedules, on-call schedules.
• Support front office staff and provide coverage as needed in administrative or clinical areas (as defined by established policy and protocol) provide back-up coverage during staff shortages, during crisis situations and for evaluation.
• Conduct regular meetings with medical staff and support staff to insure consistent and timely flow of communication.
• Maintain responsibility for petty cash; reconcile petty cash fund.
• Control supply ordering/receiving and inventory for office. (Including clerical, medical, furniture and equipment needs within specified guidelines).
• Participate in and successfully complete Mandatory Education.
• Perform all other duties as needed or directed to meet the needs of the department.

Skills

Leadership experience

Budget development

Payroll procedures

EMR knowledge

Communication skills

Staff supervision

Education

Bachelor’s degree preferred

Two years leadership experience in physician office

Knowledge of electronic medical record systems

Strong computer skills

Knowledge of third party billing and coding requirements

Job description

Beth Israel Lahey Health is seeking a Primary Care Practice Manager to oversee day-to-day operations of a high-volume multi-provider clinic in Gloucester, MA. Reporting to the Director of Site Operations, you will manage budgets, staffing, payroll and performance evaluations to ensure outstanding patient care.

You will collaborate with clinical leaders to optimize workflows, support office staff, and maintain compliance with policies while fostering a collaborative, diverse culture across the