Practice Operations Lead - Primary Care

Beth Israel Lahey Health; Dedham (MA); On-site; USD 52,000 - 78,000; Full time

Job summary

Beth Israel Lahey Health is seeking an Assistant Practice Manager to oversee daily operations of a primary care practice and ensure excellent patient service. You will plan and organize work for support staff, coordinate workflows, and support clinicians with efficient office procedures.

The role requires leading scheduling, staffing, and performance activities, including budgeting input and supporting charge entry.

Qualifications

• 3-5 years related work experience required and 1-3 years supervisory/management experience required.
• Advanced skills with Microsoft applications (Outlook, Word, Excel, PowerPoint, Access) and other web-based applications.

Responsibilities

• Supervises support staff involved in clinical and administrative activities with emphasis on patient service.
• Plans and oversees schedules and assignments of support staff to meet operational needs.
• Coordinates coverage for absences, meals, training and vacations.
• Plans, assigns and evaluates work of support staff; participates in performance reviews.
• Implements processes to ensure efficient workflows (time of service, scheduling, referrals, pre-registration, visit ticket entry).
• Coordinate, supervise and participate in physician billing; act as primary staff resource for charge entry.
• Provide weekly reports of revenue cycle activities to the Practice Manager.

Skills

Written Communications

Oral Communications

Team Work

Problem Solving

Decision Making

Knowledge

Education

High School diploma or GED

Associate degree

Tools

Microsoft Office

Job description

Beth Israel Lahey Health is seeking an Assistant Practice Manager to oversee daily operations of a primary care practice and ensure excellent patient service. You will plan and organize work for support staff, coordinate workflows, and support clinicians with efficient office procedures.

The role requires leading scheduling, staffing, and performance activities, including budgeting input and supporting charge entry.