Patient Care & Front Desk Coordinator

Beth-Israel-Lahey-Health; Gloucester (MA); On-site; USD 28,929 - 38,572; Full time

Job summary

Beth Israel Lahey Health Primary Care is seeking a full-time front desk/clerical professional in Gloucester, MA. You will be the first impression for patients, performing registration, scheduling, co-pay collection, billing, and appointment confirmations while delivering outstanding customer service.

The role emphasizes strong communication, PC skills, and the ability to multitask in a busy healthcare environment. Shift is Day, Mon-Fri with 40 hours per week.

Qualifications

• High school degree or GED required.
• Minimum 1 year of experience in a high-volume customer service role.
• Strong written and verbal communication skills.

Responsibilities

• Handle phone interactions and patient scheduling.
• Register patients and collect co-pays and billing information.
• Confirm appointments and support front-desk operations.
• Provide excellent customer service and support to patients and staff.

Skills

Customer service

PC skills

Communication

Multitasking

Education

High School Diploma / GED

Job description

Beth Israel Lahey Health Primary Care is seeking a full-time front desk/clerical professional in Gloucester, MA. You will be the first impression for patients, performing registration, scheduling, co-pay collection, billing, and appointment confirmations while delivering outstanding customer service.

The role emphasizes strong communication, PC skills, and the ability to multitask in a busy healthcare environment. Shift is Day, Mon-Fri with 40 hours per week.