Primary Account Owner

CRST The Transportation Solution, Inc.; Cedar Rapids (IA); On-site; USD 40,000 - 55,000; Full time

Job summary

CRST The Transportation Solution, Inc. is seeking a customer operations professional responsible for managing inquiries and feedback from customer accounts. This role involves effective communication and problem-solving to build positive relationships and meet customer needs.

The ideal candidate will engage new customers and grow existing accounts, ensuring efficient billing processes and achieving set sales goals. This role requires a commitment to integrity and quality service in all customer interactions.

Qualifications

• Experience in managing customer inquiries and complaints.
• Ability to collect and maintain accurate records of customer interactions.
• Familiarity with using various communication channels.

Responsibilities

• Grow and manage a portfolio of accounts.
• Engage new customers through various channels.
• Identify and close sales opportunities.
• Ensure customer billing processes run efficiently.
• Meet sales goals and objectives set by leadership.

Skills

Effective communication

Problem-solving

Patience

Empathy

Ability to work under pressure

Job description

JOB FAMILY SUMMARY

Capacity operations professionals plan, coordinate, and optimize how CRST uses its equipment, drivers, and resources. They align capacity with customer demand to ensure on-time delivery and maximize profitability.

JOB SUMMARY

Responsible for responding to and/or managing inquiries, complaints and feedback from customer accounts. This may include providing support through various channels such as in person, phone, email or social media. They must be able to communicate effectively, understand the customer’s needs and provide solutions or information promptly. Additionally, they may need to collect and record customer data and maintain accurate records of customer interactions. The role requires problem-solving skills, patience, empathy and the ability to work under pressure. The focus is on building and maintaining positive relationships with customers and providing quality service that meets or exceeds their expectations.

SCHEDULE

Monday through Friday 7AM - 4PM

LOCATION

Onsite Cedar Rapids, IA

ESSENTIAL DUTIES & RESPONSIBILITIES

• Grow and manage a current portfolio of accounts
• Through prospecting, actively engage new customers through the internet, phone, social media, referrals and networking that result in obtaining transportation shipments from customers
• Identify, negotiate and close sales opportunities through learning and assessing customer needs then proposing and implementing aligned solutions
• Set and meet sales goals and objectives set by leadership
• Ensure customer billing and payment processes efficiently
• Use excellent oral communication and best practices in customer service when interacting with customers

CRST CORE VALUE

Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities.

EEO STATEMENT

CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state or local laws.