Manager - Site

CRST The Transportation Solution, Inc.; Warren (MI); On-site; USD 90,000 - 95,000; Full time

Job summary

CRST The Transportation Solution, Inc. seeks a Manager – Site to lead on-site operations at a Warren, MI location. You will drive daily execution, safeguard safety, and deliver on financial targets while managing relationships with the customer.

This role requires strong leadership and a focus on continuous improvement. Responsibilities include supervising fleet and dispatch staff, managing site budgets, conducting business reviews, and maintaining a culture of safety and accountability.

Qualifications

• Education: High school diploma or equivalent.
• Experience: Proven experience managing transportation or logistics operations.
• Leadership: Ability to lead, coach, and develop teams.
• Customer Focus: Strong ability to manage relationships and conduct business reviews.
• Financial Acumen: Understanding of budgets, cost control, and margins.

Responsibilities

• Operational Leadership and Performance: Lead operations onsite at a customer location, managing performance, safety, and profitability.
• Team Leadership and Development: Supervise fleet managers, dispatch managers, and staff.
• Customer Relationship Management: Own the customer relationship and lead rate discussions and reviews.
• Financial Accountability: Manage site budgets and monitor key cost drivers.
• Safety and Compliance: Promote a safety-first culture and ensure compliance with DOT regulations.
• Performance Monitoring and Analysis: Track metrics and implement corrective actions.
• Cross-Functional Collaboration: Coordinate with planning, maintenance, and safety teams.
• Continuous Improvement: Implement process improvements to enhance efficiency.
• Availability: Maintain flexibility to support operations outside standard hours.
• Travel: Travel may be required; limited to Ohio for driver visits.
• Accountability and Reliability: Maintain regular attendance and perform other duties.

Skills

Operations management

Team leadership

Customer relationship management

Budgeting

DOT compliance

Data analytics

Strategic planning

Education

High school diploma or equivalent

Four-year degree or applicable work experience

Tools

Transportation management systems (TMS)

Job description

How You'll Work

Lead a critical customer operation, build high-performing teams and drive results that move a business forward.

About CRST

CRST is celebrating 70+ years of grit, growth, and forward momentum - a legacy built on safety, integrity, and delivering on our commitments. At CRST, you'll be part of a team backed by a company committed to operational excellence, strong partnerships, and long-term success.

The Opportunity

The Manager – Site leads operations onsite at a customer location and is accountable for the operational and financial performance of assigned customer accounts. This role oversees daily execution, service delivery, and safety outcomes, owns the onsite customer relationship, and partners closely with internal teams to drive compliant, efficient operations while promoting a culture of safety, accountability, and continuous improvement.

CRST Dedicated Solutions

CRST's Dedicated Solutions team strives to provide customers with the flexibility of a private fleet – focused on speed, efficiency and value – without the expense. We work to deliver service excellence to our retailers and producers, relentlessly working toward more consistent, dependable and high-quality delivery services to make us an invaluable part of supply chain logistics.

Location

Warren, MI (Onsite) (23500 Mound Rd.)

Schedule

Monday - Friday 4 am - 3 pm

Compensation

$90,000 - $95,000 starting salary Pay Bi-Weekly *A final amount is dependent on factors including prior relevant experience, knowledge, and location. Typically, selected candidates are hired at a rate between the minimum and midpoint of the range.

Benefits

Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts

Essential Duties And Responsibilities

• Operational Leadership and Performance: Lead operations onsite at a customer location, managing performance, safety, and profitability for one or more customer sites while driving daily execution and service excellence
• Team Leadership and Development: Supervise and develop fleet managers, dispatch managers, and support staff to ensure accountability, engagement, and alignment with company goals
• Customer Relationship Management: Own the customer relationship, serving as the primary onsite contact for assigned customers; lead rate discussions, business reviews, and performance conversations to strengthen partnership and achieve operational goals
• Financial Accountability: Manage site-level budgets, monitor key cost drivers, and execute strategies to achieve sustained profitability, utilization, and financial performance goals
• Safety and Compliance: Promote a safety-first culture by ensuring compliance with Department of Transportation (DOT) regulations, company policies, and customer standards
• Performance Monitoring and Analysis: Track key operational and financial metrics, analyze results, and implement corrective actions to maintain service, safety, and margin goals
• Cross-Functional Collaboration: Coordinate with planning, maintenance, and safety teams to optimize resources, resolve operational challenges, and support customer needs
• Continuous Improvement: Identify and implement process improvements that enhance efficiency, service quality, and customer satisfaction across assigned sites
• Availability: Maintain flexibility to support operations outside standard business hours as needed to ensure service continuity and customer satisfaction
• Travel: Travel may be required; limited to Ohio for driver visits
• Accountability and Reliability: Maintain regular and reliable attendance while performing other duties as assigned to support team and business needs

Requirements

• Education: High school diploma or equivalent
• Physical Requirements: Work is performed in an office environment. Activities include sitting, standing, walking, lifting up to 20 pounds, using standard office equipment, and communicating with colleagues or customers. Reasonable accommodations may be provided.
• Experience: Proven experience managing transportation or logistics operations, with responsibility for multiple teams or accounts
• Leadership: Demonstrated ability to lead, coach, and develop teams in a fast-paced environment
• Customer Focus: Strong ability to manage relationships, conduct business reviews, and resolve issues effectively
• Financial Acumen: Understanding of operational budgets, cost control, and margin improvement strategies

Preferred Qualifications

• Education: A four-year degree or applicable work experience with demonstrated success
• Experience: Experience leading a dedicated or customer-specific transportation site
• Analytical Skills: Proficiency in reviewing KPIs, financial results, and operational data to identify improvements
• Process Improvement: Experience standardizing processes or implementing operational best practices
• Technology: Proficiency with transportation management systems or related operational tools

Crst Core Value

Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities

Eeo Statement

CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state or local laws.