Dedicated Fleet Manager

CRST The Transportation Solution, Inc.; Cedar Rapids (IA); On-site; USD 54,000 - 72,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement savings with company match

Paid time off, holidays, and parental/

Employee discounts

Job summary

CRST The Transportation Solution, Inc. is seeking a Dedicated Fleet Manager to oversee day-to-day operational and financial performance for assigned customer accounts in Cedar Rapids, IA.

You will manage drivers and loads, partnering with customers and internal teams to ensure safe, efficient service delivery. The role emphasizes proactive communication, safety leadership, and disciplined decision-making to meet service, utilization, and profitability goals.

Qualifications

• High school diploma or equivalent.
• Experience in transportation or fleet operations with accountability for service and financial results.
• Strong leadership, communication, and analytical skills.
• Ability to build and maintain customer relationships.
• Knowledge of DOT/HOS regulations a plus.

Responsibilities

• Oversee daily operations and performance of dedicated drivers to ensure safety, compliance, and on-time delivery of customer freight.
• Lead, coach, and support drivers to promote engagement, retention, and consistent execution of service expectations.
• Foster a collaborative relationship with the customer by maintaining regular communication and identifying opportunities to improve efficiency and satisfaction.
• Monitor and manage the financial performance of assigned accounts, including driver pay, overtime, equipment utilization, and cost control to achieve profitability.
• Promote a safety-first culture by ensuring adherence to DOT and HOS regulations, as well as company and customer safety standards.
• Track and analyze key performance indicators and implement corrective actions to meet targets.
• Partner with planning, maintenance, and leadership teams to align operations and optimize resource utilization.
• Identify and implement process improvements to enhance efficiency and service quality.
• Maintain flexibility to support operations beyond standard hours to ensure service continuity.
• Travel may be required; amount varies by role.

Skills

Fleet operations

Budget/finance

Customer relations

Leadership

Safety compliance

Education

High school diploma or equivalent

Tools

Transportation management systems

Job description

Drive the Dedicated Difference at CRSTThe Dedicated Fleet Manager is accountable for the day-to-day operational and financial performance of assigned customer accounts, ensuring safe, efficient, and reliable service execution. This role manages daily driver and load activity, partners closely with customers and internal teams, and drives operational excellence through proactive communication, safety leadership, and disciplined decision-making that supports service, utilization, and profitability goals.

Drive the Dedicated Difference at CRSTThe Dedicated Fleet Manager is accountable for the day-to-day operational and financial performance of assigned customer accounts, ensuring safe, efficient, and reliable service execution. This role manages daily driver and load activity, partners closely with customers and internal teams, and drives operational excellence through proactive communication, safety leadership, and disciplined decision-making that supports service, utilization, and profitability goals.

How You\'ll Work

Location: Onsite in Cedar Rapids, IA

Job Schedule: Sunday - Tuesday and every other Wednesday 7 am - 7 pm

Compensation: $63,000 is the full starting salary (Pay Bi-Weekly) * A final amount is dependent on factors including prior relevant experience, knowledge, and location. Additional details will be discussed with qualified candidates during the interview process

Benefits: Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts.

Essential Duties And Responsibilities

• Operational Leadership and Performance: Oversee daily operations and performance of dedicated drivers to ensure safety, compliance, and on-time delivery of customer freight
• Team Leadership and Development: Lead, coach, and support drivers to promote engagement, retention, and consistent execution of service expectations
• Customer-Relationship-Management: Foster a collaborative relationship with the customer by maintaining regular communication, addressing service needs, and identifying opportunities to improve efficiency and satisfaction
• Financial Accountability: Monitor and manage the financial performance of assigned account(s), including driver pay, overtime, equipment utilization, and cost control to achieve profitability goals
• Safety and Compliance: Promote a safety-first culture by ensuring adherence to Department of Transportation (DOT) and Hours of Service (HOS) regulations, as well as company and customer safety standards
• Performance Monitoring and Analysis: Track and analyze key performance indicators such as service, utilization, and retention; implement corrective actions to meet performance targets
• Cross-Functional Collaboration: Partner with planning, maintenance, and leadership teams to align operations, resolve challenges, and optimize resource utilization
• Continuous Improvement: Identify and implement process improvements to enhance operational efficiency, service quality, and driver satisfaction
• Availability: Maintain flexibility to support operations beyond standard business hours as needed to ensure service continuity and customer satisfaction
• Travel: Travel may be required; the amount of travel will vary by role
• Accountability and Reliability: Maintain regular and reliable attendance while performing other duties as assigned to support team and business needs

Requirements

• Education: High school diploma or equivalent
• Physical Requirements: Work is performed in an office environment. Activities include sitting, standing, walking, lifting up to 20 pounds, using standard office equipment, and communicating with colleagues or customers. Reasonable accommodations may be provided. (Omit if not applicable)
• Experience: Proven experience in transportation or fleet operations with accountability for service and financial results
• Customer Management: Demonstrated success building and maintaining customer relationships
• Analytical Skills: Ability to analyze operational and financial data to identify issues and solutions
• Leadership: Strong communication, decision-making, and organizational skills to influence outcomes across teams

Preferred Qualifications

• Education: A four-year degree or applicable work experience with demonstrated success
• Experience: Experience managing customer accounts or dedicated operations with measurable performance outcomes
• Financial Acumen: Proficiency in analyzing financial data and implementing strategies to improve profitability
• Technology: Familiarity with transportation management systems and data reporting tools
• Continuous Improvement: Ability to drive process efficiency and develop action plans based on KPIs

Crst Core Value

Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities

Eeo Statement

CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state or local laws.