Dedicated Fleet Manager

CRST The Transportation Solution, Inc.; Maquoketa (IA); On-site; USD 65,000 - 90,000; Full time

Job summary

CRST The Transportation Solution, Inc. is seeking a Dedicated Fleet Manager to oversee daily operations for assigned customer accounts at Maquoketa, IA. You will manage drivers, ensure safety, and drive profitability.

Key duties include leading teams, maintaining customer relationships, and monitoring financial performance while aligning with DOT and HOS requirements. This onsite role requires strong leadership and analytical skills to improve efficiency and service quality.

Qualifications

• High school diploma or equivalent.
• Four-year degree preferred or equivalent work experience.
• Experience in transportation or fleet operations with accountability for results.
• Ability to build and maintain customer relationships.
• Strong analytical, communication and organizational skills.

Responsibilities

• Oversee daily operations and performance of dedicated drivers for safety and on-time delivery.
• Lead, coach and support drivers to ensure engagement and consistent service.
• Maintain regular communication with customers to address needs and improve efficiency.
• Monitor driver pay, overtime, utilization and costs to meet profitability goals.
• Promote a safety-first culture and ensure DOT/HOS compliance.
• Track KPIs and take corrective actions to meet targets.
• Collaborate with planning, maintenance and leadership to optimize resources.
• Identify and implement process improvements for efficiency.
• Maintain attendance and flexibility to support operations.
• Travel may be required depending on role.

Skills

Leadership

Analytics

Communication

Team Management

Education

High school diploma

Four-year degree

Tools

Transportation Management System

Data reporting tools

Job description

Corporate Overview

CRST The Transportation Solution, Inc. is delivering promises and driving success so we can all have what we need to live and thrive. We need talented individuals to help us bring this vision to life.

Dedicated Solutions Division

CRST’s Dedicated Solutions division is focused on service excellence to retailers and producers who need consistent, dependable, high-quality delivery services. We provide customers the flexibility of a private fleet, without the expense. Dedicated Solutions is divided into East and West divisions.

Job Summary

The Dedicated Fleet Manager is accountable for the day‑to‑day operational and financial performance of assigned customer accounts, ensuring safe, efficient, and reliable service execution. This role manages daily driver and load activity, partners closely with customers and internal teams, and drives operational excellence through proactive communication, safety leadership, and disciplined decision‑making that supports service, utilization, and profitability goals.

Work Location

Onsite at Family Dollar in Maquoketa, IA (302 Family Dollar Pkwy, Maquoketa, IA 52060)

Schedule

Monday through Friday 6 AM – 3 PM

Essential Duties and Responsibilities

• Operational Leadership and Performance: Oversee daily operations and performance of dedicated drivers to ensure safety, compliance, and on‑time delivery of customer freight.
• Team Leadership and Development: Lead, coach, and support drivers to promote engagement, retention, and consistent execution of service expectations.
• Customer Relationship Management: Foster a collaborative relationship with the customer by maintaining regular communication, addressing service needs, and identifying opportunities to improve efficiency and satisfaction.
• Financial Accountability: Monitor and manage the financial performance of assigned account(s), including driver pay, overtime, equipment utilization, and cost control to achieve profitability goals.
• Safety and Compliance: Promote a safety‑first culture by ensuring adherence to Department of Transportation (DOT) and Hours of Service (HOS) regulations, as well as company and customer safety standards.
• Performance Monitoring and Analysis: Track and analyze key performance indicators such as service, utilization, and retention; implement corrective actions to meet performance targets.
• Cross‑Functional Collaboration: Partner with planning, maintenance, and leadership teams to align operations, resolve challenges, and optimize resource utilization.
• Continuous Improvement: Identify and implement process improvements to enhance operational efficiency, service quality, and driver satisfaction.
• Availability: Maintain flexibility to support operations beyond standard business hours as needed to ensure service continuity and customer satisfaction.
• Travel: Travel may be required; the amount of travel will vary by role.
• Accountability and Reliability: Maintain regular and reliable attendance while performing other duties as assigned to support team and business needs.

Requirements

• Education: High school diploma or equivalent.
• Physical Requirements: Work is performed in an office environment. Activities include sitting, standing, walking, lifting up to 20 pounds, using standard office equipment, and communicating with colleagues or customers. Reasonable accommodations may be provided.
• Experience: Proven experience in transportation or fleet operations with accountability for service and financial results.
• Customer Management: Demonstrated success building and maintaining customer relationships.
• Analytical Skills: Ability to analyze operational and financial data to identify issues and solutions.
• Leadership: Strong communication, decision‑making, and organizational skills to influence outcomes across teams.

Preferred Qualifications

• Education: A four‑year degree or applicable work experience with demonstrated success.
• Experience: Experience managing customer accounts or dedicated operations with measurable performance outcomes.
• Financial Acumen: Proficiency in analyzing financial data and implementing strategies to improve profitability.
• Technology: Familiarity with transportation management systems and data reporting tools.
• Continuous Improvement: Ability to drive process efficiency and develop action plans based on KPIs.

Crst Core Value

Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities

EEO Statement

CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state or local laws.