Dedicated Fleet Manager

CRST The Transportation Solution, Inc; Cedar Rapids (IA); On-site; USD 54,000 - 72,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Company-paid life and disability insur

Retirement savings with company match

Paid time off, holidays, and parental

Employee discounts

Job summary

CRST The Transportation Solution, Inc. is seeking a Dedicated Fleet Manager to oversee day-to-day operations and drive safety, service, and profitability for assigned accounts in Cedar Rapids, IA.

You will lead drivers, manage performance, and partner with customers and internal teams to optimize resources. The role emphasizes proactive communication, DOT/HOS compliance, and data-driven decision making, with a starting salary around $63,000 and benefits as described.

Qualifications

• High school diploma or equivalent required.
• Proven experience in transportation or fleet operations with accountability for service and financial results.
• Strong leadership, communication, and analytical skills.
• Experience managing customer accounts or dedicated operations with measurable outcomes.

Responsibilities

• Oversee daily operations and performance of dedicated drivers to ensure safety and on-time delivery.
• Lead, coach, and support drivers to promote engagement and service consistency.
• Foster strong customer relationships with regular communication and collaboration.
• Monitor financial performance including driver pay, overtime, and utilization to meet profitability goals.
• Ensure compliance with DOT and Hours of Service regulations.
• Collaborate with planning, maintenance, and leadership to optimize resources.

Skills

Leadership

Analytical Skills

Customer Management

Critical Thinking

Complex Problem Solving

Decision Making

Time Management

Communication

Education

High School diploma or equivalent

Bachelor's degree or applicable work experience

Tools

Transportation management systems (TMS)

Data reporting tools

Job description

Drive the Dedicated Difference at CRST
The Dedicated Fleet Manager is accountable for the day-to-day operational and financial performance of assigned customer accounts, ensuring safe, efficient, and reliable service execution. This role manages daily driver and load activity, partners closely with customers and internal teams, and drives operational excellence through proactive communication, safety leadership, and disciplined decision-making that supports service, utilization, and profitability goals.

How You\'ll Work

Location: Onsite in Cedar Rapids, IA
Job Schedule: Sunday - Tuesday and every other Wednesday 7 am - 7 pm
Compensation: $63,000 is the full starting salary (Pay Bi-Weekly) * A final amount is dependent on factors including prior relevant experience, knowledge, and location. Additional details will be discussed with qualified candidates during the interview process
Benefits: Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Operational Leadership and Performance: Oversee daily operations and performance of dedicated drivers to ensure safety, compliance, and on-time delivery of customer freight
• Team Leadership and Development: Lead, coach, and support drivers to promote engagement, retention, and consistent execution of service expectations
• Customer-Relationship-Management: Foster a collaborative relationship with the customer by maintaining regular communication, addressing service needs, and identifying opportunities to improve efficiency and satisfaction
• Financial Accountability: Monitor and manage the financial performance of assigned account(s), including driver pay, overtime, equipment utilization, and cost control to achieve profitability goals
• Safety and Compliance: Promote a safety-first culture by ensuring adherence to Department of Transportation (DOT) and Hours of Service (HOS) regulations, as well as company and customer safety standards
• Performance Monitoring and Analysis: Track and analyze key performance indicators such as service, utilization, and retention; implement corrective actions to meet performance targets
• Cross-Functional Collaboration: Partner with planning, maintenance, and leadership teams to align operations, resolve challenges, and optimize resource utilization
• Continuous Improvement: Identify and implement process improvements to enhance operational efficiency, service quality, and driver satisfaction
• Availability: Maintain flexibility to support operations beyond standard business hours as needed to ensure service continuity and customer satisfaction
• Travel: Travel may be required; the amount of travel will vary by role
• Accountability and Reliability: Maintain regular and reliable attendance while performing other duties as assigned to support team and business needs

REQUIREMENTS :

• Education: High school diploma or equivalent
• Physical Requirements: Work is performed in an office environment. Activities include sitting, standing, walking, lifting up to 20 pounds, using standard office equipment, and communicating with colleagues or customers. Reasonable accommodations may be provided. (Omit if not applicable)
• Experience: Proven experience in transportation or fleet operations with accountability for service and financial results
• Customer Management: Demonstrated success building and maintaining customer relationships
• Analytical Skills: Ability to analyze operational and financial data to identify issues and solutions
• Leadership: Strong communication, decision-making, and organizational skills to influence outcomes across teams

PREFERRED QUALIFICATIONS :

• Education: A four-year degree or applicable work experience with demonstrated success
• Experience: Experience managing customer accounts or dedicated operations with measurable performance outcomes
• Financial Acumen: Proficiency in analyzing financial data and implementing strategies to improve profitability
• Technology: Familiarity with transportation management systems and data reporting tools
• Continuous Improvement: Ability to drive process efficiency and develop action plans based on KPIs

CRST CORE VALUE :
Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities

EEO STATEMENT :
CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state or local laws.

Qualifications

Skills

Preferred

Complex Problem Solving

Expert

Coordination

Expert

Critical Thinking

Expert

Management of Financial Resources

Expert

Judgment and Decision Making

Expert

Logistics/Supply Chain/Material req. software

Expert

Monitoring

Expert

Management of Personnel Resources

Expert

Speaking

Expert

Time Management

Expert

Education

Required

High School or better.

Preferred

Bachelors or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.