Manager - Site

CRST The Transportation Solution, Inc.; Virginia (MN); On-site; USD 95,000 - 130,000; Full time

Job summary

CRST The Transportation Solution, Inc. is seeking a Manager – Site to lead operations on a customer site in Front Royal, VA.

The role requires directing daily execution, service delivery, and safety outcomes while maintaining an onsite customer relationship and partnering with internal teams to improve efficiency and profitability. The position emphasizes leadership of multiple teams, adherence to DOT regulations, and a focus on continuous improvement to meet business goals and customer

Qualifications

• Experience managing transportation or logistics operations with multiple teams.
• Proven ability to lead, coach, and develop teams in a fast-paced environment.
• Strong customer relationship management and issue resolution skills.
• Understanding of budgets, cost control, and margin improvement strategies.

Responsibilities

• Lead onsite operations at a customer location, managing performance, safety, and profitability for one or more sites.
• Supervise and develop fleet managers, dispatch managers, and support staff.
• Own the customer relationship and lead rate discussions, business reviews, and performance conversations.
• Manage site-level budgets and monitor cost drivers to achieve profitability.
• Promote a safety-first culture and ensure DOT and policy compliance.
• Track operational and financial metrics and implement corrective actions.
• Coordinate with planning, maintenance, and safety teams to optimize resources.
• Identify and implement process improvements to enhance efficiency and service quality.
• Maintain flexibility to support operations beyond standard hours; travel may be required.

Skills

Transportation operations

Leader development

Customer relationship management

Budget & financial awareness

Education

High school diploma or equivalent

Tools

Transportation Management Systems

Job description

Corporate Overview

CRST The Transportation Solution, Inc. is delivering promises and driving success so we can all have what we need to live and thrive. We need talented individuals to help us bring this vision to life.

CRST'S DEDICATED SOLUTIONS division is focused on service excellence to retailers and producers who need consistent, dependable, high-quality delivery services. We provide customers the flexibility of a private fleet, without the expense. Dedicated Solutions is divided into East and West divisions.

Job Summary

The Manager – Site leads operations onsite at a customer location and is accountable for the operational and financial performance of assigned customer accounts. This role oversees daily execution, service delivery, and safety outcomes, owns the onsite customer relationship, and partners closely with internal teams to drive compliant, efficient operations while promoting a culture of safety, accountability, and continuous improvement.

Work Location

Front Royal, VA

Schedule

Monday through Friday 7AM - 4PM

Essential Duties And Responsibilities

• Operational Leadership and Performance: Lead operations onsite at a customer location, managing performance, safety, and profitability for one or more customer sites while driving daily execution and service excellence
• Team Leadership and Development: Supervise and develop fleet managers, dispatch managers, and support staff to ensure accountability, engagement, and alignment with company goals
• Customer Relationship Management: Own the customer relationship, serving as the primary onsite contact for assigned customers; lead rate discussions, business reviews, and performance conversations to strengthen partnership and achieve operational goals
• Financial Accountability: Manage site-level budgets, monitor key cost drivers, and execute strategies to achieve sustained profitability, utilization, and financial performance goals
• Safety and Compliance: Promote a safety-first culture by ensuring compliance with Department of Transportation (DOT) regulations, company policies, and customer standards
• Performance Monitoring and Analysis: Track key operational and financial metrics, analyze results, and implement corrective actions to maintain service, safety, and margin goals
• Cross-Functional Collaboration: Coordinate with planning, maintenance, and safety teams to optimize resources, resolve operational challenges, and support customer needs
• Continuous Improvement: Identify and implement process improvements that enhance efficiency, service quality, and customer satisfaction across assigned sites
• Availability: Maintain flexibility to support operations outside standard business hours as needed to ensure service continuity and customer satisfaction
• Travel: Travel may be required; the amount of travel will vary by role
• Accountability and Reliability: Maintain regular and reliable attendance while performing other duties as assigned to support team and business needs

Requirements

• Education: High school diploma or equivalent
• Physical Requirements: Work is performed in an office environment. Activities include sitting, standing, walking, lifting up to 20 pounds, using standard office equipment, and communicating with colleagues or customers. Reasonable accommodations may be provided.
• Experience: Proven experience managing transportation or logistics operations, with responsibility for multiple teams or accounts
• Leadership: Demonstrated ability to lead, coach, and develop teams in a fast-paced environment
• Customer Focus: Strong ability to manage relationships, conduct business reviews, and resolve issues effectivelyFinancial Acumen: Understanding of operational budgets, cost control, and margin improvement strategies

Preferred Qualifications

• Education: A four-year degree or applicable work experience with demonstrated success
• Experience: Experience leading a dedicated or customer-specific transportation site
• Analytical Skills: Proficiency in reviewing KPIs, financial results, and operational data to identify improvements
• Process Improvement: Experience standardizing processes or implementing operational best practices
• Technology: Proficiency with transportation management systems or related operational tools

Aip Eligibility

This position will be eligible for an Annual Incentive Plan (AIP) with a target payout of 10% of the annual base salary.

Crst Core Value

Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities

EEO Statement

CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state or local laws.