Commercial Service Manager, Preventative Maintenance

Yancey Bros. Co.; Austell (GA); On-site; USD 95,000 - 135,000; Full time

Benefits offered by this job

Full benefits package

Technician tool allowances

401k with match

Paid vacation

Wellness program

Job summary

Yancey Bros. Co. in Austell, GA is seeking a Commercial Service Manager to lead the Preventative Maintenance field technicians, drive safety, and manage branch operations. You will develop budgets, control costs, oversee customer relationships, and ensure compliance with OSHA, MSHA, EPA, and DOT regulations while mentoring staff.

Ideal candidates have 3–5 years in service management, strong customer focus, and a record of building a high-performing team.

Qualifications

• Minimum of 3 to 5 years of experience in a related role.
• Strong problem-solving skills to meet customer and employee needs.
• Excellent people skills with customer service experience.
• Excellent organizational and communication skills.

Responsibilities

• Lead daily operations of the branch and staff.
• Hire, develop, and evaluate employees; conduct annual evaluations.
• Develop, monitor and control operating budgets; manage expenses.
• Ensure safety training, OSHA, MSHA, EPA, NFPA, and DOT compliance.
• Address customer and parts/service complaints; promote customer loyalty.
• Coordinate with Sales and other departments; manage accounts receivable.
• Prepare monthly/annual reports and branch goals; supervise workflow.

Skills

Leadership

Problem solving

Customer service

Communication

Education

High school diploma or equivalent

Job description

Commercial Service Manager, Preventative Maintenance

Job Category: Leadership

Requisition Number: COMME005922

• Posted : August 17, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Description

Who We Are:

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

What You Will Be Doing:

As the Commercial Service Manager, you will lead the Preventative Maintenance Field Technicians in the daily service operations. You will be responsible for providing a safe workplace and developing a “Safety First” culture. The Commercial Service Manager position is responsible for hiring and developing employees as well as addressing employee issues. You will also be fully responsible for the financial performance of the assigned store and cost centers. As such, it will fall on the you to create an operating budget, control costs, build loyal customers, meet financial objectives, and establish good employee relations. You will address employee and customer complaints, with the focus being to establish and maintain an efficient and pleasant work atmosphere and loyal customer following.Additionally, you must stay current on the manufacturer's product offerings that are supported, as well as their policy procedures and warranties while ensuring good working relationships with other departments and OEM representatives.

Primary Responsibilities:

• Participate in required safety programs and ensure that all employees complete safety training and work in a safe manner.
• Responsible for the daily operation of the branch location, including managing location staff,

reviewing profit and loss, staffing, employee development and training, equipment utilization, equipment maintenance, and safety regulations.

• Direct various staff members in the performance of their store-related positions.
• Support and train employees on Standard Operating Procedures and ensure that all company policies and procedures are followed.
• Develop, evaluate and motivate staff. Ensure that a formal evaluation session with each employee is completed annually. Creating developmental / learning plans for each employee. Handle any disciplinary actions in compliance with company policy.
• Plan and establish systems to control expenses.
• Assist customers in the resolution of complaints regarding parts and service.
• Assist in the development of revenue and profit goals, inventory requirements, and headcount requirements for budgeting purposes. Prepare annual operating budgets.
• Responsible for safety audits, safety training, compliance with State and Federal OSHA, MSHA, EPA, NFPA, and DOT regulations.
• Maintain company operating facilities in clean, orderly, and safe condition.
• Establish an atmosphere of customer service throughout the facility.
• Ensure job standards are met, arrange work assignments to cover for vacancies and absences, and keep attendance records.
• Administer Parts and Service strategies for promotions and products
• Supervise Daily Workflow (workload, resources, and equipment processes).
• Support and communicate regularly with the Sales Teams
• Oversee/assist in the collection of accounts receivable.
• Accountable for monthly reports, including filing all injury reports.
• Conduct monthly meetings (safety, financials and current company information)
• Establish and communicate Branch goals.

Additional Responsibilities:

• Participate in required safety program, and work in a safe manner.
• Additional duties as assigned by manager.

Who We Are Looking For:

To be successful in this position you should have prior experience as a Service Manager in a similar industry, possess strong problem solving skills and a strong focus on customer service. You should be able to lead by example and act as mentor, motivator, and director to those that report under you.

Education/Experience:

• High school diploma or equivalent required.

Required Qualifications/Skills:

• Minimum of 3 to 5 years of experience.
• Possess the necessary problem-solving skills to meet the needs of our customers and employees.
• Excellent people skills with customer service experience.
• Excellent organizational and communication skills.

Preferred Qualifications/Skills:

• Specific industry experienced desired or an equivalent college degree.

Values:

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

• Safety: We value the lives and health of our team and customers above all else.
• Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
• Teamwork: We work as one across our organization for the benefit of our customers.

Ideal candidates will demonstrate the following values:

• Acting in a safe manner
• Exhibiting honesty and integrity
• Acting in a fair and ethical manner
• Team mentality
• Delivering quality results
• Exhibiting pride and ownership
• Working with a sense of urgency
• Exhibiting a winning attitude

What We Offer:

Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure

• Competitive Pay
• Technician Tool Allowance
• 401k Plan Strong Company Match
• Employee Profit Sharing
• Financial Wellness Coaching

Employee Wellness Program

• Prescription Drug Coverage
• Flexible Spending Accounts
• Short & Long Term Disability
• Group Life Insurance

Personal Time Off

• Paid Holidays
• Tuition Reimbursement
• Ongoing Training

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.