PreSales Product Specialist, TrackMyMail

Pitney Bowes; United States; Remote; USD 85,000 - 105,000; Full time

Job summary

An established industry player is seeking a TrackMyMail Specialist to collaborate with sales and provide tailored solutions to clients. In this role, you will engage with decision-makers, translate customer needs into effective strategies, and deliver compelling technical presentations. With a focus on client success, you'll leverage your technical expertise in USPS automation and digital communications. This is an exciting opportunity to grow your career in a supportive environment that values innovation and collaboration, while contributing to transformative mailing and shipping solutions.

Benefits

Annual incentive bonus

Career development opportunities

Inclusive work environment

Comprehensive global benefits

Qualifications

• 2+ years of client-facing USPS technical experience.
• 1-5 years in digital communications field.

Responsibilities

• Engage with Sales to understand customer objectives.
• Map Pitney Bowes offerings into customer-specific solutions.
• Deliver pre-sales technical presentations and product demos.

Skills

USPS technical experience

Sales experience

Digital communications

Excellent communication skills

Problem-solving

Job description

At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too.

We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

We actively look for prospects who:
• Are passionate about client success.
• Enjoy collaborating with others.
• Strive to exceed expectations.
• Move boldly in the quest for superior and best in market solutions.

Job Description:

As a Pitney Bowes TrackMyMail Specialist, you will be a business partner with sales and a trusted technical advisor to clients as the subject matter expert regarding TMM workflows. Working closely and collaboratively with clients and Sales, you will devise effective TMM solutions while ensuring that PB’s solutions will meet the customer ’s expectations. Through requirement elicitation, you are instrumental in determining what is needed to solve the customer’s problem.

It’s a win-win from our perspective! You will have the opportunity to flex your many talents, work at a 101-year value-driven company supporting Sales Account Managers and Clients and build your community by helping drive mutual business growth and shaping the future of communications.

You are:

• A collaborator who can discover and understand a client’s operational issue s

• An excellent communicator (both written and oral) who can recommend, propose , and present complex solutions consisting of Pitney Bowes S oftware, USPS integrations, and professional service offerings based on the customer ’s requirements

• An individual with a high level of ethics and commitment , as well as being a self-starter

• An individual with a strong technical background in USPS automation

• An individual who moves boldly in the quest for superior and best -in- market solutions

You will:

• Engage with Sales and senior business and technical decision makers to understand customer objectives , business priorities, and challenges

• Map and translate Pitney Bowes offerings into a customer-specific solution strategy that ensures customer success throughout current and future challenges

• Work with Sales to develop and present compelling technical solutions to clients and maintain expert-level knowledge of all elements of the business case

• Deliver customized pre-sales technical presentations, product demonstrations, and whiteboard discussions with employees and clients

• Own and lead the creation of the Statement of Work (SOW)

Your background:

As a TrackMyMail Specialist, you have:

• 2+ years of Sales and/or client - facing USPS technical experience

• 1-5 years of experience in the field of digital communications

• May require up to 30% travel (including overnight stays) as needed

Our Team:

Our Sending Technology Solutions business provides innovative mailing and shipping solutions that enable small and medium businesses to simplify their sending operations and deliver greater value to their customers. Our mailing and shipping technology supports more than one million businesses, from addressing and postage evidencing to multi-carrier parcel shipping and payments.

Compensation:

The wage range for this position is $85,000 - $105,000 / year, with the actual pay dependent on your skills and experience as they relate to the job requirements. This position is eligible to earn an annual incentive bonus. The total on-target earnings, at the top of the pay range, is calculated to be $165,000 annual.

Location:

Remote, continental U.S., with up to 30% travel required. This location status may change based on business need.

Sponsorship:

Must be legally authorized to work in the US. Employer will not sponsor position for employment visa status now or in the future (ex. H-1B).

We will:

• Provide the opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally (PB Live Well)

Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws.

All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.