PreSales Product Specialist, TrackMyMail

Pitney Bowes; Ohio; Remote; USD 85,000 - 105,000; Full time

Job summary

An established industry player is seeking a TrackMyMail Specialist to serve as a trusted technical advisor to clients. This dynamic role involves collaborating with Sales to deliver tailored solutions that meet customer needs while ensuring high ethical standards. You will leverage your technical expertise in USPS automation to engage with clients, understand their challenges, and propose compelling solutions. Join a forward-thinking team that values innovation and client success, and enjoy the opportunity for growth in a supportive environment. If you are passionate about making a difference and driving business growth, this role is perfect for you.

Benefits

Growth and Development Opportunities

Inclusive Environment

Comprehensive Global Benefits

Qualifications

• 2+ years of sales/client-facing USPS technical experience.
• 1-5 years of experience in digital communications.

Responsibilities

• Engage with Sales and decision-makers to understand customer objectives.
• Deliver customized pre-sales technical presentations and product demonstrations.

Skills

Client Success

Collaboration

Communication

Technical Background in USPS Automation

Problem Solving

Education

Bachelor's Degree

Tools

Pitney Bowes Software

USPS Integrations

Job description

At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too.

We have amazing people who are the driving force, the inspiration, and the foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

We actively look for prospects who:
• Are passionate about client success.
• Enjoy collaborating with others.
• Strive to exceed expectations.
• Move boldly in the quest for superior and best-in-market solutions.

Job Description:

As a Pitney Bowes TrackMyMail Specialist, you will be a business partner with sales and a trusted technical advisor to clients as the subject matter expert regarding TMM workflows. Working closely and collaboratively with clients and Sales, you will devise effective TMM solutions while ensuring that PB’s solutions meet the customer’s expectations. Through requirement elicitation, you are instrumental in determining what is needed to solve the customer’s problem.

It’s a win-win from our perspective! You will have the opportunity to flex your talents, work at a 101-year value-driven company supporting Sales Account Managers and Clients, and build your community by helping drive mutual business growth and shaping the future of communications.

You are:

• A collaborator who can discover and understand a client’s operational issues.
• An excellent communicator (both written and oral) who can recommend, propose, and present complex solutions involving Pitney Bowes Software, USPS integrations, and professional services based on customer requirements.
• An individual with a high level of ethics and commitment, as well as being a self-starter.
• An individual with a strong technical background in USPS automation.
• An individual who moves boldly in pursuit of superior and best-in-market solutions.

You will:

• Engage with Sales and senior business and technical decision-makers to understand customer objectives, priorities, and challenges.
• Map and translate Pitney Bowes offerings into customer-specific solution strategies to ensure success.
• Work with Sales to develop and present compelling technical solutions and maintain expert-level knowledge of all business case elements.
• Deliver customized pre-sales technical presentations, product demonstrations, and whiteboard discussions with employees and clients.
• Own and lead the creation of the Statement of Work (SOW).

Your background:

• 2+ years of sales and/or client-facing USPS technical experience.
• 1-5 years of experience in digital communications.
• May require up to 30% travel, including overnight stays.

Our Team:

Our Sending Technology Solutions business provides innovative mailing and shipping solutions for small and medium businesses, supporting over one million businesses with addressing, postage evidencing, multi-carrier parcel shipping, and payments.

Compensation:

The salary range is $85,000 - $105,000 annually, with actual pay based on skills and experience. The position is eligible for an annual incentive bonus, with total on-target earnings up to $165,000.

Location:

Remote, within the continental U.S., with up to 30% travel required. Location may change based on business needs.

Sponsorship:

You must be legally authorized to work in the US. We will not sponsor visas now or in the future.

We will:

• Provide growth and development opportunities.
• Offer an inclusive environment encouraging diverse perspectives.
• Deliver challenging and unique opportunities to contribute to a transforming organization.
• Offer comprehensive global benefits (PB Live Well).

Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration regardless of race, color, sex, religion, national origin, age, disability, veteran status, sexual orientation, gender identity, or other unlawful factors. We encourage all qualified applicants, including Veterans and Individuals with Disabilities, to apply. Applications must be submitted online; those unable to apply online should refer to alternative options provided by our Disabilities link.