PreSales Product Specialist, TrackMyMail

Pitney Bowes; New York (NY); Remote; USD 85,000 - 105,000; Full time

Job summary

An established industry player is seeking a TrackMyMail Specialist to drive client success through innovative solutions. In this role, you will collaborate with Sales and clients, leveraging your technical expertise to develop tailored solutions that meet customer needs. You'll engage with decision-makers, deliver compelling presentations, and lead the creation of Statements of Work. This position offers a competitive salary and the opportunity to thrive in a diverse and inclusive environment while supporting a transforming organization. If you're passionate about client success and eager to make an impact, this role is perfect for you.

Benefits

Comprehensive Global Benefits

Career Growth Support

Inclusive Environment

Diverse Perspectives

Qualifications

• 2+ years of sales/client-facing experience in USPS technical roles.
• Experience in digital communications is a plus.

Responsibilities

• Engage with Sales to understand client objectives and challenges.
• Translate offerings into tailored solutions for clients.

Skills

Client Success

Collaboration

Communication Skills

Technical Background in USPS Automation

Sales Experience

Education

Bachelor's Degree

Tools

Pitney Bowes Software

USPS Integrations

Job description

At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too.

We have amazing people who are the driving force, the inspiration, and the foundation of our company. Our thriving culture is built around four core components: Client, Team, Win, Innovate.

We actively seek prospects who:
• Are passionate about client success.
• Enjoy collaborating with others.
• Strive to exceed expectations.
• Move boldly in pursuit of superior, market-leading solutions.

Job Description:

As a Pitney Bowes TrackMyMail Specialist, you will serve as a business partner with sales and a trusted technical advisor to clients, specializing in TMM workflows. Working closely with clients and Sales, you will develop effective TMM solutions that align with customer expectations. Your role involves requirement elicitation to identify solutions that address customer problems.

This is a great opportunity to leverage your talents within a 101-year-old, value-driven company supporting Sales Account Managers and Clients, helping to drive mutual growth and shape the future of communications.

You are:

• Collaborative, capable of discovering and understanding a client’s operational issues.
• An excellent communicator (both written and oral) who can recommend, propose, and present complex solutions involving Pitney Bowes Software, USPS integrations, and professional services based on client requirements.
• Ethical, committed, and a self-starter.
• Possessing a strong technical background in USPS automation.
• Bold in the pursuit of market-leading solutions.

You will:

• Engage with Sales and senior decision-makers to understand client objectives, priorities, and challenges.
• Translate Pitney Bowes offerings into tailored solutions ensuring client success now and in the future.
• Work with Sales to develop and present compelling technical solutions and maintain expertise in all business case elements.
• Deliver customized pre-sales presentations, product demonstrations, and whiteboard sessions.
• Lead the creation of the Statement of Work (SOW).

Your background:

• At least 2 years of sales and/or client-facing USPS technical experience.
• 1-5 years of experience in digital communications.
• Willingness to travel up to 30%, including overnight stays.

Our Team:

Our Sending Technology Solutions business provides innovative mailing and shipping solutions supporting over one million businesses, from addressing and postage to multi-carrier parcel shipping and payments.

Compensation:

The salary range is $85,000 - $105,000 annually, with actual pay based on skills and experience. The position is eligible for an annual incentive bonus, with total on-target earnings up to $165,000.

Location:

Remote, within the continental U.S., with up to 30% travel required. Location requirements may change based on business needs.

Sponsorship:

Must be legally authorized to work in the US. No sponsorship for visas is provided now or in the future.

We will:

• Support your career growth and development.
• Promote an inclusive environment with diverse perspectives.
• Offer unique opportunities to contribute to a transforming organization.
• Provide comprehensive global benefits (PB Live Well).

Pitney Bowes is an equal employment opportunity employer. All qualified applicants will be considered without regard to race, color, sex, religion, national origin, age, disability, veteran status, sexual orientation, gender identity, or other protected characteristics.

We encourage all qualified applicants, including Veterans and Individuals with Disabilities, to apply. If you cannot apply online, please refer to our alternative application options for individuals with disabilities.