PrEP Program Coordinator & Patient Engagement Specialist

Paycom - ATS; New York (NY); On-site; USD 23,000 - 26,000; Part time

Job summary

Morris Heights Health Center in Bronx, NY is seeking a Part-Time PrEP Program Support Specialist to help coordinate and grow our PrEP services. You will work with patients and multiple teams to ensure access, retention, and engagement in PrEP care.

You will track appointments, support outreach, and provide education on PrEP and related HIV prevention services while protecting patient confidentiality under HIPAA guidelines.

Qualifications

• High school diploma or equivalent.
• Strong communication, interpersonal, organizational, and follow-up skills.
• Ability to communicate about HIV prevention, sexual health, and related topics.
• Ability to maintain sensitive and confidential patient information.
• Ability to manage multiple patients, referrals, and follow-up activities simultaneously.
• Basic computer proficiency, including Microsoft Office.

Responsibilities

• Maintain and monitor the program's active PrEP patient panel, including approximately 150 active patients.
• Track appointments, follow-up needs, laboratory monitoring requirements, and other PrEP-related milestones.
• Conduct reminder calls and outreach to patients who are overdue, have missed appointments, or have become disengaged from care.
• Assist patients with scheduling and rescheduling PrEP appointments.
• Receive and track internal and external PrEP referrals.
• Follow patients from referral through consultation and, when appropriate, PrEP initiation.
• Support outreach to individuals who may benefit from learning more about PrEP.
• Provide approved educational information about PrEP, HIV prevention, and available services.
• Help patients navigate non-clinical barriers that may interfere with accessing or continuing PrEP care.
• Connect patients with appropriate resources related to insurance, medication access, financial assistance, or community services.
• Maintain accurate PrEP registry and outreach documentation.
• Track program outcomes such as referrals, appointment completion, new PrEP starts, patient retention, and re-engagement.
• Assist with community outreach, HIV prevention activities, and initiatives designed to increase awareness and utilization of PrEP services.
• Collaborate with clinical and administrative teams throughout Morris Heights Health Center.
• Protect patient confidentiality and comply with HIPAA and other applicable confidentiality requirements.

Skills

Communication

Interpersonal skills

Organizational skills

Follow-up skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Morris Heights Health Center in Bronx, NY is seeking a Part-Time PrEP Program Support Specialist to help coordinate and grow our PrEP services. You will work with patients and multiple teams to ensure access, retention, and engagement in PrEP care.

You will track appointments, support outreach, and provide education on PrEP and related HIV prevention services while protecting patient confidentiality under HIPAA guidelines.