Premiums Receivable Specialist (Long-Term Temporary)

SECURA Insurance Company; Neenah (WI); Hybrid; USD 25,000 - 39,000; Full time

Job summary

SECURA Insurance Company seeks a Billing Specialist to reconcile daily transactions, handle inquiries, and support collections for agents and insureds. This long-term temporary hybrid role requires in-office presence 2-3 days per week in Neenah, WI.

You will collaborate with IT to identify and correct billing errors, monitor past-due accounts, and ensure accurate processing while delivering exceptional service to internal and external customers.

Qualifications

• Ability to work in a fast-paced environment.
• Excellent computer skills with attention to detail.
• Analytical mindset with problem-solving abilities.
• Strong interpersonal and customer service skills.
• Professional when dealing with internal and external customers.

Responsibilities

• Reconcile daily, weekly, and monthly billing transactions.
• Respond to billing inquiries and disputes via call center.
• Collaborate with IT to fix billing system errors promptly.
• Support collection efforts and reduce past-due premiums.
• Provide clear interpretation of financial impacts of billing.

Skills

Fast-paced work

Excellent computer skills

Organized and detailed

Analytical problem solving

Strong customer service

Education

High school diploma or GED

Associate's degree preferred

Tools

Microsoft Office

Job description

This position is responsible for reconciling daily billing transactions, following up on billing issues, handling collections, and resolving complaints. Additionally, it involves answering questions related to agency and direct-billed items and delivering exceptional customer service to our agents and insureds. This role is a long-term temporary position with an approximate duration of 12-14 months. This is a hybrid role, with the associate required to be in the office 2-3 days per week.

Responsibilities

• Timely processing of daily, weekly, and monthly reconciliation reports
• Logged into an ACD call group answering and responding to a variety of inquiries relating to billing questions and disputes
• Partner with IT to identify and correct billing system transactional errors on a timely basis
• Achieve a high degree of customer satisfaction for internal and external billing inquiries
• Provide understanding, interpretation, and communication on the financial impact of processing and billing transactions to internal associates
• Continuously improve on collecting past due premiums
• Analyze daily transactional errors and their effect on billing to recommend solutions
• Work closely with underwriters, customer service representatives, and market managers to resolve billing discrepancies
• Monitor and update billing information relating to SECURA’s agency and direct billed billing systems
• Other duties as assigned

Qualifications

ESSENTIAL

• Ability to work in a fast-paced environment
• Excellent computer skills
• Organized, decisive and detailed focused
• Analytical, including problem solving
• Maintaining constructive relationships with peers and managers inspires teamwork
• Interpersonal skills include written and verbal communication, listening and excellent customer service
• Responsible, trustworthy and professional when dealing with internal and external customers

Preferred

• High school diploma or general education degree (GED) required
• Associate's degree or equivalent from two-year college or technical school desired
• Introductory insurance coursework desired
• Two years related; successful customer service experience desired
• Certificate in General Insurance desired
• Understanding of insurance policy language and endorsements desired
• Basic understanding of the independent agency distribution system
• Basic knowledge of SECURA’s new and renewal business processing

At SECURA, we are transforming the insurance experience by putting authenticity at the forefront of everything we do. Our mission is clear: we’re making insurance genuine. We recognize that our associates are our greatest assets, and we invest in their well-being and professional growth. We offer opportunities for continuous learning and career advancement, competitive benefits, and a culture that champions work-life balance. Joining SECURA means becoming part of a dynamic team that values each individual’s contribution and fosters a collaborative atmosphere. Here, you’ll not only find a fulfilling career but also a place where you can make a positive impact every day.

SECURA Insurance strives to provide equal opportunity for all employees and is committed to fostering an inclusive work environment. We welcome applicants from all backgrounds and walks of life.