Hybrid Premiums Billing & Collections Specialist

Ultipro; Neenah (WI); Hybrid; USD 25,000 - 39,000; Full time

Job summary

SECURA Insurance in Wisconsin is seeking a Premiums Receivable Specialist for a long-term temporary assignment. The role involves reconciling billing transactions, following up on issues, and handling collections for agents and insureds.

Hybrid role with in-office 2-3 days per week; you will work with IT to correct billing errors, support underwriters, customer service reps, and market managers to resolve discrepancies, with emphasis on accuracy and customer service.

Qualifications

• High school diploma or GED required.
• Associate degree or relevant coursework preferred.
• Introductory insurance coursework desired.
• Two years related customer service experience preferred.
• Understanding of insurance policy language and endorsements desired.
• Basic understanding of insurance agency distribution system.
• Basic knowledge of SECURA’s new and renewal business processing.

Responsibilities

• Timely processing and reconciliation of daily, weekly, and monthly billing reports.
• Answer inquiries from agents and insureds via call center.
• Identify and correct billing system errors with IT.
• Maintain high level of customer satisfaction in billing inquiries.
• Explain financial impact of billing transactions to internal teams.
• Assist in collecting past-due premiums.
• Collaborate with underwriters and market managers to resolve discrepancies.
• Monitor billing information in SECURA systems.
• Perform other duties as assigned.

Skills

Analytical thinking

Organized

Problem solving

Communication skills

Customer service

Teamwork

Detail oriented

Education

High School Diploma or GED

Associate's degree or equivalent (two-year college/technical school)

Job description

SECURA Insurance in Wisconsin is seeking a Premiums Receivable Specialist for a long-term temporary assignment. The role involves reconciling billing transactions, following up on issues, and handling collections for agents and insureds.

Hybrid role with in-office 2-3 days per week; you will work with IT to correct billing errors, support underwriters, customer service reps, and market managers to resolve discrepancies, with emphasis on accuracy and customer service.