Premium Wellness Membership Specialist

Level Wellness PLLC; Franklin (TN); On-site; USD 40,000 - 70,000; Full time

Job summary

Level Wellness PLLC in Franklin, TN is seeking a results-driven Membership Advisor to grow our premium client base through consultative selling, personalized consultations, and relationship-building with guests.

You will present memberships and services, manage a busy pipeline in a high-touch, hospitality-minded environment, and use CRM tools to track leads, follow-ups, and conversions while aiming to exceed monthly targets.

Qualifications

• 3+ years of sales experience in wellness, fitness, hospitality, aesthetics, luxury retail, or medical settings.
• Proven track record of meeting or exceeding sales goals.
• Strong interpersonal and communication skills.
• Highly organized and proactive.
• Passion for health, wellness, and helping others.

Responsibilities

• Convert walk-in guests, leads, and referrals into Level Wellness memberships.
• Conduct personalized consultations to understand guest goals and needs.
• Present Level’s services, diagnostics, and membership options with confidence and clarity.
• Recommend appropriate memberships and packages based on guest goals.
• Achieve and exceed monthly membership and revenue targets.
• Follow up with prospective members via phone, text, and email.
• Manage leads through CRM (HubSpot / Zenoti).
• Track pipeline and conversion metrics.
• Follow up consistently to nurture prospects.
• Re-engage inactive guests and former members.
• Deliver exceptional, concierge-level service to all guests.
• Build long-term relationships with members.
• Act as a trusted advisor on Level services and offerings.
• Support member retention through ongoing engagement.
• Support in-house events, open houses, and community activations.
• Assist with tours and guest onboarding.
• Collaborate with practitioners and leadership on guest needs.
• Identify opportunities to improve sales processes and guest experience.

Skills

Sales experience

Interpersonal communication

Hospitality mindset

Self-motivated

Tools

HubSpot

Zenoti

Mindbody

Salesforce

Job description

Level Wellness PLLC in Franklin, TN is seeking a results-driven Membership Advisor to grow our premium client base through consultative selling, personalized consultations, and relationship-building with guests.

You will present memberships and services, manage a busy pipeline in a high-touch, hospitality-minded environment, and use CRM tools to track leads, follow-ups, and conversions while aiming to exceed monthly targets.