Wellness Membership Concierge - Uncapped Commission

Level; Franklin (TN); On-site; USD 45,000 - 70,000; Full time

Job summary

Level Wellness in Franklin, TN is seeking a Membership Advisor to drive membership growth by converting prospective guests into long-term members. This is a consultative sales role focused on building relationships and aligning Level’s services with individual wellness goals in a high-touch, premium environment.

The role emphasizes hospitality-driven sales, CRM-led lead management, and delivering concierge-level guest experiences.

Qualifications

• 3+ years of sales experience in wellness, fitness, hospitality, aesthetics, luxury retail or medical preferred.
• Proven track record of meeting or exceeding sales goals.
• Strong interpersonal and communication skills.
• Highly organized and proactive.
• Passion for health, wellness, and helping others.

Responsibilities

• Convert walk-in guests, leads, and referrals into Level Wellness client and members.
• Conduct personalized consultations to understand guest goals and needs.
• Present Level’s services, diagnostics, and membership options with confidence.
• Recommend appropriate memberships and packages based on guest goals.
• Achieve and exceed monthly membership and revenue targets.
• Follow up with prospective members via phone, text, and email.
• Manage leads through CRM (HubSpot / Zenoti).
• Track pipeline and conversion metrics; nurture prospects.
• Re-engage inactive guests and former members.
• Deliver concierge-level service to all guests; build relationships.
• Support member retention through ongoing engagement.
• Assist with tours, events, and guest onboarding; collaborate with teams.

Skills

Sales experience

Interpersonal communication

Hospitality mindset

Organized

Tools

HubSpot

Zenoti

Mindbody

Salesforce

Job description

Level Wellness in Franklin, TN is seeking a Membership Advisor to drive membership growth by converting prospective guests into long-term members. This is a consultative sales role focused on building relationships and aligning Level’s services with individual wellness goals in a high-touch, premium environment.

The role emphasizes hospitality-driven sales, CRM-led lead management, and delivering concierge-level guest experiences.