Premium Supervisor - Grand Casino Arena

Compass Group USA; Saint Paul (MN); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Instapay (early wage access)

Associate Shopping Program

Health and Wellness Program

Discount Marketplace

Employee Assistance Program

Job summary

Compass Group USA, through Levy, seeks a Premium Supervisor to direct guest service at events in Saint Paul, MN. The role includes pre-event staff check-in, briefings with directors, and ensuring accurate menu knowledge and timely food delivery.

The ideal candidate has 1+ year in foodservice, strong communication, and the ability to engage high-profile guests while maintaining professionalism. Part-time schedule with event coverage across venues.

Qualifications

• 1 year or more experience in foodservice or hospitality.
• Outgoing personality with professional demeanor.

Responsibilities

• Direct and respond to guest questions and needs during events.
• Meet staff at shift start and check them in for the event.
• Review event details with directors and ensure timely food delivery.
• Oversee setup, service, and breakdown of events.
• Maintain knowledge of all menu offerings and upsell where appropriate.
• Operate within food safety guidelines and ensure sanitation.
• Assist with inventory, order closings, and post-event reports.

Skills

Guest service

Supervisory

Communication

English fluency

Job description

From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country.

The Premium Supervisor is responsible for directing and responding to guest questions and needs. The supervisor initially meets the staff at the beginning of a shift and checks them in for the event. In addition, the Supervisor will go over event details with the directors. The supervisor should understand the content of the menu and ensure the timely delivery of food. Strict following of food and safety guidelines are required. The server is responsible for executing area setup and breakdown. The supervisor oversees the breakdown of the event once it is concluded.

Essential Duties and Responsibilities:

• Meets with the directors before the event to go over details.
• Supervises staff during check-ins and breakdowns.
• Ensures all food and beverage is properly displayed and maintained throughout the event.
• Knowledgeable on all menu offerings.
• Establishes rapport with guests and understands suggestive and upselling techniques.
• Determine where guests would like to eat their meals and help them get situated.
• Thoroughly completes all event set-up and breakdown responsibilities within timelines provided.
• Performs post event product inventory and restocks, as needed.
• Create, modify and close sales checks in point of sale.
• Understands all event paperwork and reports.
• Adheres to location appearance guidelines.
• Maintains service areas.
• Employs good safety and sanitation practices.
• Stand for long period of time and be able to actively engage physically with guests.
• Ability to stand, walk, stoop, kneel, crouch, or crawl.
• React with physical and mental alertness in emergency situations.
• Demonstrate physical stamina/agility required to be mobile for long periods throughout the day.
• Lift/move materials and equipment up to 50 lbs.
• Move from sitting to standing position easily and quickly.
• Other duties as assigned

Qualifications:The ideal candidate will have 1 year or more experience in foodservice or hospitality. An outgoing personality is preferred. The candidate should have the ability to interact with high profile guests and remain professional and dedicated to providing exceptional experience. The ability to communicate effectively by speaking and comprehending English, with the ability to problem solve and make decisions with little guidance.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Associates of Levy are offered many fantastic benefits.

• Instapay (early access to your wages) and high interest savings both through the EVEN app
• Associate Shopping Program
• Health and Wellness Program
• Discount Marketplace
• Employee Assistance Program

Job Segment: Retail Sales, Food Service, Part Time, Retail, Hospitality