Senior Store Advisor - Floor Leader, Premium Service, Equity Eligible

ON.com LLC; San Francisco (CA); Hybride; USD 41 000 - 44 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision benefits

Employee discount

401k program

Vacation time off

Store holiday closures

Résumé du poste

ON.com LLC on Chestnut Street in San Francisco seeks a Lead Store Advisor to elevate team performance and floor execution through coaching and premium service. You will model high standards and ensure On’s elevated experience is reflected in every customer interaction.

Reporting to the Store Leader, you orchestrate floor flow, own a pillar of expertise (Customer, Experience, Store Operations, or People), coach peers, resolve after-sales inquiries with empathy, and help the team deliver a

Qualifications

• 3+ years of functional experience in premium retail operations or in a high-volume, customer-focused environment.

Responsabilités

• Orchestrate floor flow as an expert role model for the 5 Steps of Service, empowering Advisors to master our Cloud CX framework.

Connaissances

Premium retail operations

Team leadership

Customer service excellence

Coaching

Outils

POS systems

Description du poste

ON.com LLC on Chestnut Street in San Francisco seeks a Lead Store Advisor to elevate team performance and floor execution through coaching and premium service. You will model high standards and ensure On’s elevated experience is reflected in every customer interaction.

Reporting to the Store Leader, you orchestrate floor flow, own a pillar of expertise (Customer, Experience, Store Operations, or People), coach peers, resolve after-sales inquiries with empathy, and help the team deliver a