Premium Stadium Tour Guide – Fan Experience

asmglobal; Lawrence (KS); On-site; USD 18,000 - 23,000; Part time

Job summary

Legends Global is seeking a Tour Guide staff member to provide entertaining and informative stadium tours at Kansas University. You will greet guests, share facts about the venue and city, and ensure a memorable experience for visitors on a high-volume tour route.

The role requires excellent customer service, the ability to stand for long periods, and flexibility to work non-traditional hours including nights and weekends.

Qualifications

• Experience in customer service and guest interactions.
• Strong interpersonal and communication skills.
• Positive, team-oriented attitude and adaptability.
• Ability to stand for long periods and walk long distances.
• Willingness to work nights, weekends and holidays as needed.

Responsibilities

• Be knowledgeable about all parts of the stadium on the tour route and script.
• Greet guests as they enter assigned areas.
• Facilitate a group through the stadium safely and efficiently.
• Provide facts and historical information about the city and landmarks.
• Maintain a professional image and pleasant demeanor at all times.
• Deliver high level customer service and refer issues to supervisor when needed.
• Create and prepare tour materials as required.
• Collaborate with team members to monitor the tour route effectively.
• Ensure guest safety during waiting, touring or in assigned areas.

Skills

Customer service

Interpersonal skills

Team-oriented

Flexibility

Stamina/physical endurance

Job description

Legends Global is seeking a Tour Guide staff member to provide entertaining and informative stadium tours at Kansas University. You will greet guests, share facts about the venue and city, and ensure a memorable experience for visitors on a high-volume tour route.

The role requires excellent customer service, the ability to stand for long periods, and flexibility to work non-traditional hours including nights and weekends.