Premium Services GM — Luxury Suites & VIP Experiences

Compass Group USA; Pawtucket (RI); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off Plan

Holiday Time Off (varies by site/state

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

Levy, a leading hospitality company within Compass Group USA, seeks a General Manager of Premium Services to lead operations for Luxury Suites, Premium Clubs, VIP Riverside Lounges, and Stadium Catering during events.

You will own the P&L, guide budgeting and labor-cost frameworks, and ensure high-end service for suite owners, sponsors, and VIP guests, while recruiting and training matchday staff. This role emphasizes brand presentation and client-focused service delivery.

Responsibilities

• Direct day-to-day operations for all luxury suites, club areas, VIP lounges, and specialized event catering. Maintain brand and facility presentation standards across all VIP and premium hospitality spaces.
• Own the profit and loss (P&L) performance for the entire premium services and catering department. Build annual operational budgets, event revenue projections, and strict labor-cost frameworks.
• Deliver high-end hospitality to suite owners, corporate sponsors, and VIP ticket holders.
• Resolve client complaints regarding menu customization, dietary needs, or matchday service delivery.
• Recruit, train, and coordinate matchday staff.

Job description

Levy, a leading hospitality company within Compass Group USA, seeks a General Manager of Premium Services to lead operations for Luxury Suites, Premium Clubs, VIP Riverside Lounges, and Stadium Catering during events.

You will own the P&L, guide budgeting and labor-cost frameworks, and ensure high-end service for suite owners, sponsors, and VIP guests, while recruiting and training matchday staff. This role emphasizes brand presentation and client-focused service delivery.