General Manager of Premium - Rhode Island FC

Compass Group USA; Pawtucket (RI); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off Plan

Holiday Time Off (varies by site/state

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

Levy, a leading hospitality company within Compass Group USA, seeks a General Manager of Premium Services to lead operations for Luxury Suites, Premium Clubs, VIP Riverside Lounges, and Stadium Catering during events.

You will own the P&L, guide budgeting and labor-cost frameworks, and ensure high-end service for suite owners, sponsors, and VIP guests, while recruiting and training matchday staff. This role emphasizes brand presentation and client-focused service delivery.

Responsibilities

• Direct day-to-day operations for all luxury suites, club areas, VIP lounges, and specialized event catering. Maintain brand and facility presentation standards across all VIP and premium hospitality spaces.
• Own the profit and loss (P&L) performance for the entire premium services and catering department. Build annual operational budgets, event revenue projections, and strict labor-cost frameworks.
• Deliver high-end hospitality to suite owners, corporate sponsors, and VIP ticket holders.
• Resolve client complaints regarding menu customization, dietary needs, or matchday service delivery.
• Recruit, train, and coordinate matchday staff.

Job description

Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

About Levy

About Levy
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

Job Summary

TheGeneral Manager of Premium Servicesdirects the operations, financial growth, and service standards for all premium hospitality areas. This role leads operations for Luxury Suites, Premium Clubs, VIP Riverside Lounges, and Stadium Catering. The GM ensures high-end hospitality standards, controls food and labor costs, and maximizes food and beverage revenues during sporting events, concerts, and private rentals.

Key Responsibilities:

• Directday-to-day operations for all luxury suites, club areas, VIP lounges, and specialized event catering. Maintainbrand and facility presentation standards across all VIP and premium hospitality spaces.
• Ownthe profit and loss (P&L) performance for the entire premium services and catering department. Buildannual operational budgets, event revenue projections, and strict labor-cost frameworks.
• Deliverhigh-end hospitality to suite owners, corporate sponsors, and VIP ticket holders.
• Resolveclient complaints regarding menu customization, dietary needs, or matchday service delivery.
• Recruit, train, and coordinate matchday staff.

At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off Plan
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable acccommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsiblities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.