Premium Service Advisor – BMW Experience (Lynnwood)

Swickard Auto Group; Lynnwood (WA); Sur place; USD 50 000 - 120 000; Plein temps

Avantages offerts par ce poste

Income potential: $50,000–$120,000+

Health insurance

Life insurance

Paid time off

BMW manufacturer training

Career path

Employee vehicle discounts

Résumé du poste

BMW of Lynnwood, part of Swickard Auto Group, is hiring multiple skilled Service Advisors to deliver the premium guest experience that the BMW brand demands. Join a hospitality-minded team at a high-volume service center in Lynnwood, WA, and grow with a company committed to people and performance.

You will handle the service process from write-up to delivery, translate repairs into clear guidance, build accurate estimates, and collaborate with technicians.

Qualifications

• 1+ year of service advisor experience in a franchised dealership is required.
• BMW or European brand experience strongly preferred and advantageous for processes and systems.
• Track record of strong CSI and NPS scores and repeat guest relationships.
• Reynolds & Reynolds or CDK experience preferred.
• Clear, composed communicator who builds trust quickly.
• Able to manage high volume accurately without compromising guest experience.
• Valid driver's license with a clean driving record.
• Hospitality mindset—treat every guest interaction as important.

Responsabilités

• Serve as the primary point of contact for guests throughout the service process—from write-up to delivery.
• Translate complex repair information into clear, confident communication that earns trust and sets accurate expectations.
• Build precise estimates, commit to realistic timelines, and follow through on every promise to the guest.
• Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule.
• Identify and present additional service recommendations that protect guest safety and vehicle performance.
• Deliver a premium pickup and delivery experience consistent with the BMW brand standard.
• Maintain accurate records in the DMS and uphold all documentation and compliance standards.
• Represent BMW of Lynnwood with professionalism, expertise, and genuine hospitality.

Connaissances

Service advisor

Customer communication

DMS experience

BMW/European brand

High-volume handling

Driver's license

Guest hospitality

Outils

Reynolds & Reynolds

CDK

Description du poste

BMW of Lynnwood, part of Swickard Auto Group, is hiring multiple skilled Service Advisors to deliver the premium guest experience that the BMW brand demands. Join a hospitality-minded team at a high-volume service center in Lynnwood, WA, and grow with a company committed to people and performance.

You will handle the service process from write-up to delivery, translate repairs into clear guidance, build accurate estimates, and collaborate with technicians.