Premium Resident Services Concierge

HarborChase; Alabama; On-site; USD 32,000 - 42,000; Full time

Job summary

HarborChase in Alabama is seeking a friendly community concierge who serves as the first contact for visitors and supports administrative tasks. The role emphasizes professionalism, hospitality, and courtesy to create an excellent experience for all entering or calling the community.

Responsibilities include answering calls, relaying messages, greeting guests, maintaining logs, assisting with resident information in the Yardi system, handling mail, and supporting the Executive Director and other

Qualifications

• Must have a high school education.
• Must communicate effectively.
• Must possess excellent customer service skills.
• Must possess an understanding and ability to demonstrate hospitality to all community visitors.

Responsibilities

• Answers incoming calls, both internally and externally, in a warm, pleasant and professional manner.
• Relays messages promptly to the intended person.
• Maintains current visitor log.
• Greets all visitors, residents, family members and associates in a warm and inviting manner.
• Ensures that the reception areas are clean, hospitable, and inviting.
• Ensures compliance of concierge team standards and first impression standards for the community entrance.
• Inputs resident information for faces and uploads resident photograph in Yardi.
• Updates information as it changes and ensures updated face sheet is distributed to all appropriate locations.
• Collects residents’ mail and prepares it for distribution.

Skills

Customer service

Hospitality

Communication

Patience

Computer skills

Data entry

MS Office

Teamwork

Education

High school education

Tools

Yardi

Direct Supply TELS

Job description

HarborChase in Alabama is seeking a friendly community concierge who serves as the first contact for visitors and supports administrative tasks. The role emphasizes professionalism, hospitality, and courtesy to create an excellent experience for all entering or calling the community.

Responsibilities include answering calls, relaying messages, greeting guests, maintaining logs, assisting with resident information in the Yardi system, handling mail, and supporting the Executive Director and other