Premium OCI Technical Account Manager

Bluehost; United States; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health Insurance

401K Matching

Tuition Reimbursement

Vacation

Pet Insurance

Job summary

Bluehost is seeking a highly technical Enterprise Technical Account Manager to deliver white-glove OCI support for premium customers. You’ll lead onboarding, provide architecture guidance, and drive proactive customer success to ensure deployments are secure, performant, and scalable.

In this role, you’ll serve as the primary technical advisor, manage major incidents, coordinate with engineering, security, and product teams, and help customers optimize their OCI environments while expanding

Qualifications

• 5+ years supporting enterprise cloud infrastructure.
• Experience administering Oracle Cloud Infrastructure (OCI), AWS, Azure, or Google Cloud.
• Strong understanding of: Virtual networking, Linux administration, DNS, Firewalls, Virtual machines, Storage, IAM, Monitoring, Backup and disaster recovery.
• Experience managing customer-facing technical escalations.
• Excellent written and verbal communication skills.
• Strong project management and customer relationship skills.

Responsibilities

• Serve as the primary technical contact for premium OCI customers.
• Provide expert troubleshooting for infrastructure, networking, compute, storage, virtualization, and cloud platform services.
• Manage critical technical incidents from initial response through resolution.
• Coordinate complex issues across engineering, operations, security, networking, and product teams.
• Own customer communications throughout the lifecycle of major incidents.
• Lead technical onboarding for new premium customers.
• Review customer architecture and deployment plans.
• Validate production readiness before launch.
• Conduct recurring operational health reviews.
• Identify optimization opportunities and service improvements.
• Review platform usage and adoption.
• Drive customer success plans for strategic accounts.

Skills

Enterprise cloud

Customer escalations

Communication

Project management

Customer relationships

Troubleshooting

Onboarding

Tools

OCI

AWS

Azure

Google Cloud

Job description

Bluehost is seeking a highly technical Enterprise Technical Account Manager to deliver white-glove OCI support for premium customers. You’ll lead onboarding, provide architecture guidance, and drive proactive customer success to ensure deployments are secure, performant, and scalable.

In this role, you’ll serve as the primary technical advisor, manage major incidents, coordinate with engineering, security, and product teams, and help customers optimize their OCI environments while expanding