Premium OCI Enterprise Tech Account Manager
Newfold Digital
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Benefits offered by this job
Job summary
Bluehost, part of Newfold Digital, is hiring an Enterprise Technical Account Manager to deliver white-glove support for customers running workloads on Oracle Cloud Infrastructure (OCI). You will onboard new premium customers, provide architectural guidance, and lead proactive success efforts across engineering, security, and product teams.
You will act as the primary technical advisor, coordinate incident response, and ensure customers deploy, operate, and optimize cloud environments while
Qualifications
- 5+ years delivering technical actions for premium support customers
- Experience administering Oracle Cloud Infrastructure (OCI), AWS, Azure or Google Cloud
- Strong knowledge of virtual networking, DNS, firewalls, VMs, storage and monitoring
Responsibilities
- Serve as the primary technical contact for premium OCI customers and manage critical incidents from start to finish
- Lead technical onboarding for premium customers and review deployment plans
- Provide architecture guidance on high availability, disaster recovery, scalability, security, and cost optimization
- Conduct recurring operational health reviews and identify optimization opportunities
- Offer proactive technical guidance and contribute to internal knowledge bases and playbooks
- Collaborate with cross-functional teams to ensure exceptional premium customer experience
Skills
Tools
Job description
Bluehost, part of Newfold Digital, is hiring an Enterprise Technical Account Manager to deliver white-glove support for customers running workloads on Oracle Cloud Infrastructure (OCI). You will onboard new premium customers, provide architectural guidance, and lead proactive success efforts across engineering, security, and product teams.
You will act as the primary technical advisor, coordinate incident response, and ensure customers deploy, operate, and optimize cloud environments while
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