OCI Enterprise Tech Account Lead - Premium Onboarding
Web.com Canada, Inc.
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Job summary
Bluehost is seeking a highly technical Enterprise Technical Account Manager to deliver white-glove support for Oracle Cloud Infrastructure (OCI) workloads. You will act as the primary technical advisor, guiding onboarding, proactive success, and premium support to ensure smooth deployments and optimized performance.
You will coordinate cross-functional teams, manage critical incidents, and drive customer success plans for strategic accounts while continuously pursuing improvement in
Qualifications
- 5+ years supporting enterprise cloud infrastructure.
- Experience administering Oracle Cloud Infrastructure (OCI), AWS, Azure, or Google Cloud.
- Strong understanding of virtual networking, Linux, DNS, firewalls, VM, storage, IAM, monitoring, backup/DR.
Responsibilities
- Serve as the primary technical contact for premium OCI customers.
- Provide expert troubleshooting for infrastructure, networking, compute, storage, and cloud services.
- Manage critical technical incidents from initial response through resolution.
- Coordinate complex issues across engineering, operations, security, networking, and product teams.
- Own customer communications throughout the lifecycle of major incidents.
- Lead technical onboarding for new premium customers.
- Review customer architecture and deployment plans.
- Validate production readiness before launch.
- Conduct recurring operational health reviews.
- Identify optimization opportunities before issues occur.
- Recommend service improvements and new OCI capabilities.
Skills
Tools
Job description
Bluehost is seeking a highly technical Enterprise Technical Account Manager to deliver white-glove support for Oracle Cloud Infrastructure (OCI) workloads. You will act as the primary technical advisor, guiding onboarding, proactive success, and premium support to ensure smooth deployments and optimized performance.
You will coordinate cross-functional teams, manage critical incidents, and drive customer success plans for strategic accounts while continuously pursuing improvement in
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